Service Dispatcher

Truck Centers • Springfield, IL

23d

About The Position

Truck Centers, Inc. is seeking a Service Dispatcher to coordinate communication and workflow among customers, technicians, and the service team. The dispatcher assigns repairs based on technician skill, certification, and workload; monitors repair progress and adjusts assignments as needed; communicates repair updates, delays, and estimated completion times; collaborates with the Service office and Parts team; reviews completed repair orders for documentation compliance with company and warranty guidelines; and facilitates smooth shift changes. The position works Tuesday through Saturday on day shifts. Applicants must participate in a pre-employment background check and drug screen.

Requirements

• At least 2 years of mechanical, trucking, or dealer service experience.
• Knowledge of Service department operations.
• Fundamental mechanical aptitude or truck repair experience.
• Proven supervisory experience and leadership skills.
• Knowledge of computer operations and data entry; proficiency with MS Office and typing capability of 30 words per minute.
• Demonstrated time management and interpersonal communication skills, including under stress.
• Strong organizational and problem-solving skills, with the ability to prioritize multiple projects and attention to detail.
• Must participate in a pre-employment background check and drug screen.

Nice To Haves

• 4 or more years of mechanical, trucking, or dealer service experience preferred.
• Procede software experience is a plus.
• Freightliner dealership experience strongly preferred.
• CIC Level I or II training strongly preferred.

Responsibilities

• Assign work to technicians based on skill level, certification, and workload.
• Monitor repair progress and make real-time adjustments to keep workflow moving.
• Provide customers and team members with updates on repairs, delays, and estimated completion times.
• Collaborate with the Service office and Parts team to minimize delays and ensure smooth repairs.
• Review completed repair orders to ensure documentation meets company and warranty guidelines.
• Communicate job status and updates to facilitate seamless shift changes.

Benefits

• 401(k) with company match
• Health insurance with three plan options
• Vision insurance
• Dental insurance
• Paid time off
• Paid volunteer time
• Disability insurance
• FSA and HSA options
• Company-paid life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company-paid uniforms
• Incentive eligibility

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed