Service Dispatcher

Crown Equipment • Houston, TX

3d

About The Position

The Service Dispatcher schedules service repairs and dispatches field service technicians to customer locations, considering technician location and skill level, as well as facility response guidelines. The role also schedules planned maintenance to ensure timely completion and receives service requests from customers and coworkers. Additional duties include entering information into the computer, assisting with paperwork, and preparing reports. The dispatcher may also register service vans, schedule maintenance for the rental fleet and delivery trucks, and coordinate services with outside vendors.

Requirements

• Less than 2 years of related experience.
• High school diploma or equivalent.

Nice To Haves

• Excellent phone skills.
• Good communication, organizational, math, and computer skills.
• Experience with Microsoft Office.
• Leadership skills.
• Technical experience and knowledge.
• Ability to multitask.
• Familiarity with the service territory.

Responsibilities

• Schedule service repairs and dispatch field service technicians to customer locations based on location, technician skill level, and facility response guidelines.
• Schedule planned maintenance to ensure timely completion.
• Receive service requests from customers and coworkers.
• Enter information into the computer.
• Assist with paperwork and prepare reports.
• May register service vans, schedule rental fleet maintenance and delivery trucks, and coordinate services with outside vendors.

Benefits

• Health, dental, vision, and prescription drug plan.
• Flexible Benefits Plan.
• 401K Retirement Savings Plan.
• Life and disability benefits.
• Paid parental leave.
• Paid holidays.
• Paid vacation.
• Tuition reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED