Service Dispatcher Supervisor
About The Position
Allegion, a global leader in safety and security, is seeking a Service Dispatch Supervisor for Stanley Access Technologies in Elgin, IL. This role is crucial for directing service technicians, optimizing processes for efficiency and customer satisfaction, and driving regional service goals. The ideal candidate will foster a high-performing team environment, ensure profitable installation, maintenance, and repair of Stanley products, and uphold company values. This position requires a strong understanding of business operations, excellent leadership, and a commitment to customer service.
Requirements
- Bachelor’s degree preferred, High School diploma required
- A valid state driver’s license, without restrictions, is required for this position.
- A clean driving record
- Ability to work nights and/or weekends as necessary
- Proven track record of success
- Ability to work in a fast paced, chaotic environment
- Proven team builder and player
- Strong business acumen (Drive productivity, P&L understanding, data analysis)
- Demonstrated communication skills
- Excellent team and interpersonal skills
- Strong detail orientation
- Strong computer skills (Microsoft applications, Microsoft Dynamics365, Spreadsheets, word processing )
Nice To Haves
- Prior field sales or field service experience
- Prior experience with high involvement work teams
Responsibilities
- Direct, remotely, the activities of 10-25 service technicians and possibly 1 dispatcher, share on call duties
- Oversee and develop processes and tools to drive productivity, efficiency and customer satisfaction that will maximize revenue, and visiting new and existing customers a must.
- Meet or exceed region service goals including incoming business, sales, expense/revenue ratio, service delivery, margin rates, inventory, etc.
- Create an environment which achieves ultimate customer service/satisfaction while meeting/exceeding region targets.
- Form high performing teams and lead regional efforts to source, hire, train and develop talent.
- Provide leadership in setting and achieving Region goals in the profitable installation, maintenance and repair of Stanley products and the growth of the service direct customer base.
- Analyze, develop, and implement systems and process productivity enhancements.
- Direct leadership of Service Technicians, Service Dispatcher, Warehouse personnel and administrative support.
- Participate actively and support all initiatives such as hiring, training and mentoring service technicians to drive efficiency.
- Model, foster and drive the Stanley values including Accountability, Respect, Integrity, Vision, Stretch, Boundaryless and Speed.
- Audit of all incoming work orders for accuracy, i.e., Part numbers, Door ID’s, Signatures, Customer Forms, PO numbers and NTE.
- Perform half day or full day ride along, evaluate work practices and safety equipment
Benefits
- Health, dental and vision insurance coverage
- Unlimited Paid Time Off
- 401K plan with a 6% company match and no vesting period
- Health Savings Accounts
- Flexible Spending Accounts
- Disability Insurance –Short-Term and Long-Term coverage
- Life Insurance
- Tuition Reimbursement
- Voluntary Wellness Program
- Employee Discounts through Perks at Work
- Community involvement and opportunities to give back
- Opportunities to leverage your unique strengths through CliftonStrengths assessment & coaching
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
