Service Dispatch Coordinator
About The Position
The Service Dispatch Coordinator partners with and dispatches field service technicians to resolve customer service issues as quickly as possible. The role creates service work orders and schedules or dispatches technicians to service equipment and address issues on site. Following company dispatch-priority policies and communicating effectively are central to supporting the service organization. The coordinator monitors technician routes, seeks route efficiencies, manages an assigned territory to meet service goals, and provides coverage for other zones when needed. This is a full-time position in a professional office environment, with Monday-through-Friday hours generally listed as 8:00 a.m. to 5:00 p.m. Occasional overtime and work on nights or weekends may be required as business needs dictate.
Requirements
- High school degree or GED.
- At least 1 year of experience in a professional position.
- Ability to work non-standard shifts or hours, including nights and weekends as needed.
- Proficiency with Microsoft Office Suite or relevant systems.
- Ability to operate within corporate policy guidelines and business practices.
- Results orientation and a strong sense of urgency.
- Excellent written and verbal communication skills with internal and external contacts.
- Ability to be organized, detail-oriented, accurate, thorough, and able to multitask, think critically, and solve problems.
- Ability to adapt to workplace changes or reassigned duties.
Nice To Haves
- Associate’s degree.
- Previous call center experience.
Responsibilities
- Attend company-provided training classes as required.
- Dispatch field service technicians and assign service calls according to company policy.
- Monitor field service routes and identify opportunities to optimize routes.
- Promptly handle incoming service-ticket requests and emails from internal and external contacts.
- Identify and recommend efficiency improvements.
- Communicate and coordinate effectively with assigned field service technicians as a team player.
- Provide coverage for other zones when needed.
- Manage the assigned territory to meet service goals and expectations.
- Perform other related duties as assigned.
Benefits
- Profit-sharing bonus.
- Medical coverage.
- Dental coverage.
- Vision coverage.
- Company-paid life insurance.
- Short-term disability.
- Paid holidays and PTO.
- Medical deductible reimbursement.
- Wellness benefit programs.
- 401(k) with company match.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
