Service Dispatch Coordinator
About The Position
Cash Depot is seeking a Service Dispatch Coordinator to partner with and dispatch field service technicians to resolve customer service issues as quickly as possible. The coordinator creates service work orders and schedules or dispatches technicians to service equipment and resolve issues on site. Following company dispatch-priority policy and communicating effectively are essential to the success of the service organization. This position manages an assigned territory to meet service goals, monitors technician routes and identifies possible route optimizations, handles incoming ticket requests and service-related emails, and recommends efficiency improvements. The coordinator works with assigned technicians, provides coverage for other zones when needed, attends required company training, and performs other related duties as assigned. Cash Depot is an independent U.S. provider of retail cash management, consumer financial services, ATM solutions, and air/vac systems. The company has provided financial technology, equipment, and services since 1983, and is supported by more than 270 operational employees and 160 nationwide service technicians.
Requirements
- High school degree or GED.
- At least 1 year of experience in a professional position.
- Ability to work non-standard hours, including nights and weekends as needed.
- Proficiency with Microsoft Office Suite or relevant systems.
- Ability to operate within corporate policy guidelines and business practices.
- Results-oriented approach and a demonstrated strong sense of urgency.
- Excellent written and verbal communication skills with internal and external contacts.
- Ability to stay organized and detail-oriented, multitask, think critically, work accurately and thoroughly, and solve problems.
- Ability to adapt to workplace changes or changes in assigned duties.
Nice To Haves
- Associate’s degree preferred.
- Previous call center experience is a plus.
Responsibilities
- Dispatch field service technicians and assign service calls according to company policy.
- Create service work orders and schedule technicians to resolve on-site equipment issues.
- Monitor field service routes and seek route optimizations where possible.
- Promptly handle incoming ticket requests and service-related emails from internal and external contacts.
- Identify and recommend efficiency improvements.
- Maintain good communication and work collaboratively with assigned field service technicians.
- Provide coverage for other zones when needed.
- Manage the assigned territory to meet service goals and expectations.
- Attend company-provided training classes as required.
- Perform other related duties as assigned.
Benefits
- Generous profit-sharing bonus.
- Competitive medical, dental, and vision coverage.
- Company-paid life insurance and short-term disability.
- Paid holidays and PTO.
- Medical deductible reimbursement and wellness benefit programs.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
