Service Director

Walterboro Ford • Walterboro, SC

12d

About The Position

Walterboro Ford is seeking a hands-on Service Director to lead its service department, grow its mobile service business, and help improve dealership-wide performance. The role calls for a leader with vision, sound judgment, ownership, and the ability to turn goals into daily action. The Service Director will lead from the front, make difficult decisions, and follow through.

This working leadership position involves setting expectations and holding employees accountable; making staffing decisions; developing mobile service operations; managing departmental financial performance and expenses; preparing payroll and bonus calculations; overseeing daily service operations; and collaborating with sales, parts, and the office. The successful candidate will help shape the service department, develop the team, expand mobile service, and contribute to the dealership’s future.

Requirements

• Proven automotive service management experience.
• Direct experience with mobile service operations.
• Clear understanding of what makes a service department profitable.
• Ability to explain a P&L, develop an action plan, and follow through.
• Ability to support strong employees, address poor performance promptly, and make fair, consistent decisions.
• Ability to translate goals and vision into measurable team expectations.
• Willingness to remain actively involved in daily operations and have difficult conversations.

Responsibilities

• Set clear expectations, establish professional boundaries, coach employees, and hold the team accountable.
• Recruit, hire, train, develop, discipline, and terminate employees when necessary.
• Grow mobile service appointments, improve routing and technician utilization, develop customer relationships, and build a profitable revenue stream.
• Review and understand the departmental P&L, identify problems, and implement actions to improve profitability.
• Control expenses, including staffing, overtime, supplies, vendor costs, and other departmental spending.
• Prepare staff payroll and bonus calculations accurately, verify supporting performance records, and meet submission deadlines.
• Manage service workflow, scheduling, productivity, repair quality, customer communication, and timely completion of work.
• Work with sales, parts, and the office to resolve problems and improve standards across departments.
• Lead actively, solve problems, address poor performance promptly, make fair and consistent decisions, and take ownership of departmental results.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed