Service Director

Penske Automotive Group • Chantilly, VA

6d

About The Position

Audi Chantilly is seeking an experienced Service Director to motivate and monitor service department performance, deliver excellent customer service, and maintain profitability. The role includes leading the service and parts teams, setting goals suited to employees’ skill levels, and supporting a positive work environment and strong employee morale. The position has supervisory responsibilities and is primarily based in an office environment with heating and air conditioning.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Proven management leadership and successful experience in automotive retail management.
• High school diploma or equivalent and five years of related experience, or an equivalent combination of education and experience.
• Minimum of 3–5 years of service experience.
• Computer proficiency.
• Ability to communicate effectively face-to-face, by phone, or through other means.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process and organize data for management analysis.
• Ability to perform basic arithmetic and calculate rates, ratios, percentages, discounts, interest, and commissions, and to interpret bar graphs.
• Ability to understand and follow work rules and procedures and carry out written, oral, or diagrammed instructions using common sense.
• Ability to work independently and complete assignments within given instructions, routines, and accepted practices.
• Ability to interact well with others and positively influence department, dealership, and organizational morale.
• Ability to meet the position’s physical demands, including lifting and carrying objects, standing for prolonged periods, and regularly pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, hearing, talking, and performing repetitive motions.

Nice To Haves

• Associate's degree or equivalent.
• Five to seven years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Motivate and monitor service department performance to ensure excellent customer service and profitability.
• Run an efficient service department focused on customer satisfaction while maintaining profitability.
• Lead, motivate, and train service and parts personnel.
• Set employee goals based on individual skill levels and promote a positive environment and employee morale.
• Hire, train, manage, discipline, and terminate personnel as needed to meet departmental and organizational goals.
• Demonstrate proper repair techniques in accordance with accepted standards and company policy.
• Understand, keep abreast of, and comply with applicable federal, state, and local regulations affecting body shop operations, including hazardous waste disposal, emergency response, and OSHA Right-to-Know requirements.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED