Service Director

Vanguard Landing•Virginia Beach, VA

About The Position

Vanguard Landing is seeking an experienced, motivated, and compassionate Service Director to lead residential support services in its mission-driven community for adults with intellectual and developmental disabilities. The Service Director oversees the daily delivery of residential services and directly leads Direct Support Professionals (DSPs), ensuring services are safe, consistent, and aligned with each individual's approved Individual Support Plan (ISP), Vanguard Landing policies, and applicable Virginia DBHDS standards. This hands-on leadership role combines staff development, resident services, quality assurance, compliance, and collaboration. The Service Director supports resident choice, independence, meaningful relationships, engagement, and quality of life while maintaining high standards for staffing, documentation, and service delivery. The role works with the Executive Director and other leadership team members to strengthen service quality and staff performance.

Requirements

At least one year of experience creating, implementing, directing, supervising, or overseeing services and supports for individuals with disabilities.
Associate degree or college-level education.
Strong leadership, organizational, communication, and problem-solving abilities.
Ability to successfully complete required criminal background and Central Registry clearances.
Documented tuberculosis screening clearance.

Nice To Haves

Bachelor's or master's degree in human services, education, psychology, social work, or a related field.
Experience supervising Direct Support Professionals in residential or community-based disability services.
Familiarity with Virginia DBHDS regulations, Individual Support Plans, and person-centered service delivery.
Experience with employee scheduling, training, coaching, performance evaluations, and documentation oversight.

Responsibilities

Supervise, mentor, coach, and support Direct Support Professionals (DSPs).
Develop, implement, and manage DSP schedules to maintain appropriate staffing and consistent coverage.
Coordinate staffing adjustments, overtime requests, and coverage needs.
Participate in DSP recruitment, interviews, orientation, training coordination, performance management, and separation processes.
Conduct regular staff meetings, communicate expectations, and provide ongoing performance feedback.
Complete annual employee performance evaluations and support professional development.
Monitor required staff training, competency verification, and compliance with training schedules.
Oversee safe, consistent, individualized residential services.
Ensure DSPs understand and implement residents' approved Individual Support Plans (ISPs).
Promote resident independence, meaningful engagement, personal choice, and quality of life.
Support staff in implementing individualized behavior support strategies and daily routines.
Help ensure residents have opportunities for skill development, activities, and community participation.
Foster positive relationships with residents, families, guardians, and community partners.
Monitor and review DSP documentation for accurate, timely, and complete service records.
Review and approve service delivery information for billing documentation purposes.
Support compliance with applicable DBHDS regulations and organizational policies.
Assist leadership with programmatic information and implementation of operational requirements related to licensure.
Help maintain residential environments that are safe, clean, organized, and welcoming.
Identify service concerns, communicate them effectively to leadership, and follow through on corrective improvements.
Serve as an approachable and dependable leader for DSPs.
Facilitate resident and family meetings within required timeframes.
Communicate concerns promptly, professionally, and respectfully.
Collaborate with the Executive Director and other leadership team members to continuously strengthen service quality and staff performance.