Service Director

Penske Automotive Group•Chantilly, VA

About The Position

Audi Chantilly is seeking an experienced Service Director to lead its service department and help deliver exceptional customer experiences. The Service Director motivates and monitors service department performance, maintains customer satisfaction and departmental profitability, and ensures service and parts teams are trained, goal-oriented, and supported by a positive work environment. This is a supervisory role in an automotive retail setting. The position is primarily based in an office environment with heating and air conditioning, and includes regular standing, occasional extended sitting, and physical activities such as lifting, carrying, pushing, pulling, climbing, stooping, kneeling, reaching, grasping, walking, and repetitive motion. The employee must be able to hear and talk. Evening, weekend, and holiday work is required as needed.

Requirements

High school diploma or equivalent, and five years of related experience, or an equivalent combination of education and experience.
Minimum of 3–5 years of service experience.
Proven management leadership and successful experience in automotive retail management.
Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, and a positive team-player attitude.
Excellent communication, interpersonal, and organizational skills; ability to communicate face-to-face, by phone, or by other means.
Strong work ethic and ability to work in a fast-paced, results-driven environment.
Computer proficiency.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to perform basic arithmetic, compute rates, ratios and percentages, interpret bar graphs, and calculate amounts such as discounts, interest, and commissions.
Ability to understand and follow work rules and procedures, apply common sense to instructions, and interact positively with others.
Ability to meet the stated physical demands, including lifting over 35 pounds at a time and/or frequent lifting or carrying objects weighing up to or over 20 pounds.
Ability to work evenings, weekends, and holidays as required.

Nice To Haves

Associate's degree or equivalent.
Five to seven years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

Motivate and monitor service department performance to provide excellent customer service while maintaining profitability.
Run an efficient service department focused on customer satisfaction and profitability.
Ensure service and parts teams are motivated and trained, set goals based on individual skill levels, and maintain a positive environment that promotes employee morale.
Hire, train, manage, discipline, and terminate personnel as needed to meet departmental and organizational goals.
Lead teams to achieve departmental and organizational goals.
Demonstrate proper repair techniques in accordance with accepted standards and company policy.
Understand, keep abreast of, and comply with applicable federal, state, and local regulations affecting body shop operations, including hazardous waste disposal, emergency response, and OSHA Right-to-Know requirements.
Process and organize data for management analysis.
Work independently and complete assignments within established instructions, routines, and practices.