Maintenance Supervisor

Gallery Residential•Palm Coast, FL

22d•Onsite

About The Position

The Service Director oversees and performs technical and mechanical work to ensure that the property’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role handles maintenance requests and routine upkeep, prepares vacant apartments for leasing and move-ins, establishes property appearance standards, and inspects the work of service team members, contractors, and vendors. The Service Director maintains supplies and equipment, supports maintenance and capital budgets, completes preventive maintenance, and helps ensure compliance with safety regulations and company procedures. The role also leads and directs the maintenance process performed by Service Team members, provides responsive and respectful service to residents and coworkers, completes service documentation, identifies opportunities to improve property operations, and keeps up with industry developments. Work takes place indoors and outdoors throughout the property, including amenities, and may involve exposure to unpleasant or hazardous weather, temperatures, odors, and landscape conditions. The position is scheduled for 40 hours in a regular work week and requires a flexible schedule, including evening, weekend, and holiday on-call coverage. Routine travel may be required to assist properties or attend training and business meetings.

Requirements

High school diploma or GED.
Two to three years of apartment maintenance experience or equivalent.
Employment history demonstrating knowledge and skills in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Working knowledge of OSHA standards and MSDS regulations.
EPA Type I and II or Universal certification for refrigerant recycling.
A valid Certified Pool Operator or Certified Spa and Pool Operator certificate, along with certifications required by applicable state and local jurisdictions.
Current valid driver’s license.
Ability to read, write, and communicate effectively and answer questions about department operating policies.
Mathematical skills sufficient to add, subtract, multiply, and divide numbers, decimals, and fractions for basic maintenance duties.
Ability to use logical thinking and common sense to define and correct problems and follow written, oral, or diagrammed instructions in standardized situations.
Proficiency with internet, word-processing, spreadsheet, and database-management programs.
Skills sufficient to lead, direct, and oversee the maintenance process performed by Service Team members.
Ability to meet predictable attendance and punctuality expectations and perform the position’s physical demands.
Ability to work peacefully with coworkers and residents and handle a stressful work environment.
Ability to perform essential job functions unaccompanied.

Nice To Haves

College or technical degree.
Experience with a property management system.

Responsibilities

Complete resident-requested work orders and routine property maintenance by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the make-ready process for vacant apartments, including move-out inspections, punch lists, vendor scheduling, ordering supplies, completing maintenance work, and inspecting completed work.
Develop and maintain standards for the cleanliness and appearance of grounds, amenities, building exteriors, apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and common areas.
Inspect work performed by service team members and develop corrective action plans as needed.
Inspect contractor, vendor, and service-provider work and verify that materials and services meet required quality, scope, and specifications.
Maintain adequate inventories of spare parts and maintenance materials, and work with the Community Director to order supplies and tools within budget guidelines.
Assist the Community Director with budgets for routine repairs, maintenance, and capital expenses; support cost control by repairing parts when possible and using materials, supplies, tools, and equipment properly.
Complete monthly preventive maintenance procedures.
Conduct scheduled safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements to support property compliance.
Respond respectfully and sensitively to residents and team members, answer questions, address complaints about maintenance services, and assign work orders efficiently and urgently.
Meet attendance, punctuality, and physical requirements and comply with company policies and performance expectations.
Monitor compliance with regulatory requirements, organizational standards, policies, procedures, and operational processes, and report violations to appropriate individuals.
Schedule and perform minor and routine maintenance on appropriate equipment and keep tools in excellent condition.
Conduct routine and periodic property inspections to identify safety and risk-management concerns, maintain the property, and communicate physical needs to appropriate individuals.
Complete service-request documentation and other paperwork accurately and promptly so requests can be tracked and completed.
Identify and suggest improvements to property efficiency, profitability, and productivity.
Keep current with industry trends and changes by attending training, apartment association meetings, and other events and consulting other information sources.
Lead, direct, and oversee maintenance work performed by Service Team members.
Work a flexible schedule that may include evening, weekend, and holiday on-call duties.
Travel as needed to assist properties or attend training classes and business meetings.