Maintenance Supervisor

Gallery Residential•Asheville, NC

20d•Onsite

About The Position

The Service Director oversees and performs technical and mechanical work to ensure the property’s buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role leads the maintenance process and works with the Community Director and on-site team to prioritize solutions, manage projects and change, and support the community’s operational and service goals. The Service Director completes and oversees resident work orders, routine and preventative maintenance, apartment make-ready work, property inspections, and maintenance of equipment. The position also coordinates vendors and contractors, maintains parts and supply inventories, supports repair and capital budgets, ensures safety and regulatory compliance, and keeps accurate service documentation. It requires frequent interaction with residents, associates, contractors, and other stakeholders, as well as participation in training and community or industry activities. The role is scheduled for 40 hours in a regular work week. Hours vary by site, and the position requires a flexible schedule that includes evening, weekend, and holiday on-call coverage. Work takes place both indoors and outdoors throughout the property, with exposure to varied and potentially unpleasant or hazardous weather and environmental conditions. Routine travel may be required to assist other properties or attend training and business meetings.

Requirements

High school diploma or GED.
Two to three years of apartment maintenance experience or equivalent.
Employment history demonstrating knowledge and skills in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Working knowledge of OSHA standards and MSDS regulations.
EPA Type I and II or Universal certification for refrigerant recycling.
Valid Certified Pool Operator or Certified Spa and Pool Operator certificate, plus certifications required by state and local jurisdictions.
Current valid driver’s license.
Ability to read, write, and communicate effectively and answer questions about department operating policies.
Basic mathematical ability to perform addition, subtraction, multiplication, and division using numbers, decimals, and fractions.
Ability to apply logical thinking and common sense to identify and correct problems and follow written, oral, or diagrammatic instructions.
Proficiency in internet, word processing, spreadsheet, and database management programs.
Ability to lead, direct, and oversee maintenance work performed by Service Team members.
Ability to work a flexible schedule, including evening, weekend, and holiday on-call coverage.
Ability to work in a stressful environment and work peacefully with coworkers and residents.
Ability to access all interior and exterior parts of the property and amenities; work indoors and outdoors in all weather conditions; walk extended distances; navigate stairs to multiple levels daily; and operate golf carts at properties where they are used.
Ability to push, pull, lift, carry, or maneuver up to 50 pounds independently and up to 150 pounds with assistance.
Ability to meet the physical demands of regularly using hands, talking, hearing, standing, walking, reaching, climbing, stooping, and squatting, and to use close, distance, color, peripheral, and depth vision and adjust focus.

Nice To Haves

College or technical degree.
Property management system experience.

Responsibilities

Complete and assist with maintenance work orders from resident requests and routine property upkeep by diagnosing problems and making repairs in accordance with policies, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, punch lists, vendor scheduling, supply procurement, maintenance work, and final inspections.
Develop and maintain standards for cleanliness and appearance across grounds, amenities, building exteriors, vacant unit interiors, breezeways, signage, offices, garbage areas, parking lots, and common areas.
Inspect work performed by service team members, contractors, vendors, and other providers; verify quality and compliance with scope and specifications; and develop corrective action plans when needed.
Maintain adequate inventories of spare parts and materials and coordinate with the Community Director to order supplies and tools within budget guidelines.
Assist the Community Director with regular repair, maintenance, and capital expense budgets; support cost control and appropriate use of materials, tools, and equipment.
Complete monthly preventative maintenance procedures and schedule and perform routine maintenance on equipment and tools.
Conduct safety meetings, maintain current and accessible MSDS sheets, and stay current on OSHA and other safety requirements to support property compliance.
Provide respectful customer service to residents and team members, respond to questions and complaints, and assign work orders efficiently and urgently.
Follow established policies and procedures, monitor compliance with regulations and operational standards, and report violations or infractions to appropriate individuals.
Conduct routine and periodic property inspections to identify safety, risk management, repair, and physical property needs and communicate concerns appropriately.
Complete service request documentation and other paperwork accurately and on time.
Identify and suggest improvements to property efficiency, profitability, and productivity.
Keep current with industry trends through training, apartment association meetings, events, and other information sources.
Work with on-site team members to prioritize solutions and support journey metrics; understand issues and opportunities and pursue innovative solutions.
Engage with residents, prospective residents, associates, and stakeholders to understand their needs and represent company values.
Create and maintain sequenced plans for projects and lead cross-functional teams through change programs and projects.
Participate in community and industry activities that support the company, professional development, and business goals.
Lead, direct, and oversee the maintenance process performed by Service Team members.
Meet attendance, punctuality, and physical requirements of the position and perform essential functions without accompaniment.
Provide routine travel as needed to assist properties and attend training classes or business meetings.