Service Director - Ford Braintree
About The Position
Herb Chambers, part of Asbury Automotive Group, is seeking an Automotive Service Director to oversee the service department and drive operational success. The role manages technicians, service advisors, the service call center, lot attendants, detailers, shuttle drivers, and other service operations. The director helps provide exceptional guest experiences while developing team members and maintaining Asbury’s values, quality, and integrity. The position includes responsibility for department staffing, performance, budgeting, customer satisfaction, and service operations. The Service Director works with the Parts Manager, shop foreman, technical schools, OEMs, and third-party vendors to support efficient repairs, recruit technicians, and grow the fixed operations business. Compensation is listed as $180,000–$220,000+, consisting of base salary and additional bonus structure as determined by the pay plan. The final offer may depend on experience, industry background, and education.
Requirements
- Strong customer service skills.
- Ability to manage, motivate, and develop a team.
- Experience with CDK or other automotive software.
- Strong technical aptitude.
- Proven ability to grow fixed operations through excellent CSI, advertising, and management of shop utilization and proficiency.
- At least 3 years of experience as an automotive Service Writer or Service Assistant Manager.
- Previous automotive service management experience.
- Ability to manage in a fast-paced work environment.
- Must pass pre-employment background and drug screens.
Responsibilities
- Oversee the service department and its operational success, including technicians, service advisors, the service call center, lot attendants, detailers, and shuttle drivers.
- Manage employee schedules and pay plans.
- Forecast department goals and objectives and work to achieve them.
- Coordinate with the Parts Manager to ensure timely availability of parts for internal jobs.
- Work with the shop foreman to ensure customers’ vehicles are serviced properly and on time.
- Attend manager meetings and conduct service department meetings.
- Prepare and administer the service department’s annual operating budget.
- Maintain service customer-pay gross profit growth in accordance with Asbury specifications.
- Maintain technician proficiency in accordance with Asbury standards.
- Partner with technical schools to recruit technicians.
- Partner with OEMs and other third-party vendors.
- Handle and resolve customer complaints.
- Motivate, train, develop, and reward employees.
- Communicate effectively with customers about needed maintenance and service work.
- Maintain Asbury’s values, quality, and integrity.
- Provide and maintain a safe workplace and environment for employees and customers.
- Perform other duties as determined by management.
Benefits
- Weekly pay
- Paid holidays and paid time off
- Paid training
- Stock awards for select management and front-line team members
- Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
- Up to 12 weeks of paid pregnancy leave (disability leave)
- Paid parental leave
- Health savings accounts
- Flexible spending accounts
- Short-term and long-term disability plans
- Whole life and term life insurance
- 401(k) with company match
- Pet insurance
- Digital career path tool
- Continuous training through Asbury’s Internal Learning Management System
- Professional growth and development opportunities
- Technician student loan relief resources
- Employee assistance program
- Employee discounts on parts and service repairs
- Scholarship awards
- Paid volunteer hours through community service initiatives
- Employee referral program with bonus opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
