Service Director - Ford Braintree

Asbury Automotive Group • Braintree, MA

9d

About The Position

The Service Director oversees the service department and drives operational success across technicians, service advisors, the service call center, lot attendants, detailers, shuttle drivers, and other team members. The role focuses on delivering exceptional customer experiences, developing employees, and growing the fixed operations business while maintaining Asbury’s value, quality, and integrity. Compensation is $180,000–$220,000+, comprising base salary and additional bonus structure determined by the pay plan. Final pay depends on factors that may include experience, industry background, and education.

Requirements

• Strong customer service skills.
• Ability to manage, motivate, and develop a team.
• Experience with CDK or other automotive software.
• Strong technical aptitude.
• Proven ability to grow fixed operations through excellent CSI, advertising, shop utilization, and proficiency.
• At least 3 years of experience as an automotive Service Writer or Service Assistant Manager.
• Previous automotive Service Management experience.
• Ability to manage in a fast-paced work environment.
• Must pass pre-employment background and drug screens.

Responsibilities

• Oversee the service department and drive its operational success.
• Manage employee schedules and pay plans.
• Forecast department goals and objectives and work to achieve them.
• Coordinate with the Parts Manager to ensure timely turnaround of parts for internal jobs.
• Work with the shop foreman to ensure customers’ vehicles are serviced properly and on time.
• Attend manager meetings and conduct service department meetings.
• Prepare and administer the service department’s annual operating budget.
• Maintain service customer-pay gross profit growth and technician proficiency according to Asbury standards.
• Partner with technical schools to recruit technicians and with OEMs and other third-party vendors.
• Handle and resolve customer complaints.
• Motivate, train, develop, and reward employees.
• Communicate effectively with customers about needed maintenance and service work.
• Maintain Asbury’s value, quality, and integrity.
• Provide and maintain a safe workplace and environment for employees and customers.
• Perform other duties as determined by management.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for select management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings and flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury’s Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Community service initiatives, including paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed