Maintenance Supervisor - Asher Klein (Lease-up Experience)

Gallery Residential•Houston, TX

About The Position

The Service Director oversees and performs technical and mechanical work to ensure the interior and exterior of buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The role supports property operations by completing maintenance work, supervising the service team’s work, coordinating vendors, and ensuring compliance with applicable safety requirements and procedures. The position works with residents, prospective residents, associates, and other stakeholders, and contributes to project planning, change management, community engagement, and continuous improvement. The Service Director works both inside and outside throughout the property and may travel to assist other properties or attend training and business meetings. The position is scheduled for 40 hours in a regular work week, with a flexible schedule that includes evening, weekend, and holiday on-call coverage.

Requirements

Two to three years of apartment maintenance experience or equivalent.
Employment history demonstrating knowledge and skills in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Working knowledge of OSHA standards and MSDS regulations.
High school diploma or GED.
EPA Type I and II or Universal certification for refrigerant recycling.
Valid Certified Pool Operator or Certified Spa and Pool Operator certificate, as well as certifications required by state and local jurisdictions.
Current valid driver's license.
Ability to lead, direct, and oversee maintenance work performed by service team members.
Ability to read, write, and communicate effectively and respond to questions about department operating policies.
Basic mathematical skills for calculations needed to complete maintenance duties.
Ability to use logical thinking and common sense to identify and correct problems and follow written, oral, or diagrammed instructions.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Ability to meet attendance and punctuality expectations, physical demands, and work requirements, including working independently on essential job functions.
Ability to work a flexible schedule, including evening, weekend, and holiday on-call coverage.
Ability to work in a stressful environment and interact peacefully with coworkers and residents.
Ability to work indoors and outdoors in varied weather conditions and access all interior and exterior areas of the property.
Ability to walk extended distances, navigate stairs to multiple levels daily, and operate golf carts at properties where they are used.
Ability to push, pull, lift, carry, or maneuver up to 50 pounds independently and up to 150 pounds with assistance.
Vision abilities including close, distance, and color vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

College or technical degree.
Property management system experience.

Responsibilities

Complete resident-requested work orders and routine property upkeep by diagnosing problems and making repairs in accordance with policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, punch lists, vendor scheduling, supply procurement, maintenance work, and final inspections.
Develop and maintain standards for cleanliness and appearance across grounds, amenities, building exteriors, vacant units, breezeways, curbs, signage, offices, garbage areas, parking lots, and common areas.
Inspect work by service team members, contractors, vendors, and service providers; verify quality and compliance with scope and specifications, and develop corrective action plans when needed.
Maintain inventory of spare parts and maintenance materials and coordinate supply and tool orders with the Community Director within budget guidelines.
Assist the Community Director with repair, maintenance, and capital expense budgets; support cost control by repairing parts when practical and using supplies, materials, tools, and equipment appropriately.
Complete monthly preventative maintenance procedures and schedule and perform minor and routine maintenance on equipment.
Conduct safety meetings, maintain current and accessible MSDS sheets, and stay current on OSHA and other safety requirements to support property compliance.
Provide respectful customer service to residents and coworkers, respond to questions and complaints, and assign work orders with efficiency and urgency.
Follow established policies and procedures, monitor regulatory and operational compliance, and report violations or infractions to appropriate individuals.
Conduct routine and periodic property inspections to identify safety, risk-management, and repair concerns and communicate property needs to appropriate individuals.
Complete service request documentation and other paperwork accurately and promptly.
Identify and suggest improvements to the property's efficiency, profitability, and productivity.
Keep up to date on industry trends and changes through training, apartment association meetings, events, and other information sources.
Work with onsite team members to prioritize solutions and support journey metrics; understand problems and opportunities and pursue innovative solutions.
Engage with residents, prospective residents, associates, and stakeholders in support of company culture and organizational values.
Create and maintain sequenced project plans and lead cross-functional teams through change programs and projects.
Participate in community and industry activities that support the company, professional development, and business goals.