Maintenance Supervisor - Cascade At Onion Creek

Gallery Residential•Austin, TX

About The Position

The Service Director oversees and performs technical and mechanical work to ensure the property’s interior and exterior buildings, grounds, amenities, and common areas meet company standards for cleanliness, appearance, safety, and functionality. The position leads and supports the maintenance process, responds to resident service requests, prepares vacant apartments for leasing and move-in, maintains equipment and inventory, and helps ensure regulatory and safety compliance. The role works with the Community Director and on-site team to prioritize solutions, manage projects and change, control maintenance costs, and improve property efficiency. It also includes resident and stakeholder engagement, participation in community and industry activities, and leadership of the Service Team. The position is scheduled for 40 hours in a regular work week. The schedule may vary by site and must be flexible, including taking calls during evenings, weekends, and holidays. Work takes place both indoors and outdoors throughout the property, with exposure to varied weather and potentially unpleasant or hazardous conditions. Routine travel may be required.

Requirements

Two to three years of apartment maintenance experience or equivalent.
Employment history demonstrating knowledge and skills in the safe use and maintenance of hand tools, power tools, user-moved aids, mechanical equipment, and measuring devices.
Working knowledge of OSHA standards and MSDS regulations.
High school diploma or GED.
EPA Type I and II or Universal certification for refrigerant recycling.
Valid Certified Pool Operator or Certified Spa and Pool Operator certificate, plus certifications required by state and local jurisdictions.
Current valid driver's license.
Ability to lead, direct, and oversee maintenance work performed by Service Team members.
Ability to read, write, and communicate effectively with internal team members and external visitors and answer questions about department operating policies.
Basic mathematical skills to perform addition, subtraction, multiplication, and division involving numbers, decimals, and fractions.
Ability to apply logical thinking and common-sense problem solving, follow written, oral, or diagram instructions, and address problems involving concrete variables in standardized situations.
Proficiency with internet, word processing, spreadsheet, and database management programs.
Ability to meet attendance and punctuality expectations and perform the essential functions independently.
Ability to work a flexible schedule, including taking calls during evenings, weekends, and holidays.
Ability to work in a stressful environment and interact peacefully with co-workers and residents.
Ability to work indoors and outdoors in all weather conditions, access all interior and exterior areas of the property and amenities, walk extended distances, navigate stairs, and operate golf carts where used.
Ability to push, pull, lift, carry, or maneuver up to 50 pounds independently and up to 150 pounds with assistance.
Ability to perform duties involving regular hand use, standing, walking, reaching, climbing, stooping, squatting, talking, and hearing, as well as required close, distance, color, peripheral, and depth vision and focus adjustment.

Nice To Haves

College or technical degree.
Property management system experience.

Responsibilities

Complete and assist with resident-requested work orders and routine property upkeep by diagnosing problems and making repairs according to policies, procedures, safety standards, and code requirements.
Oversee and complete the apartment make-ready process, including pre-move-out inspections, preparing punch lists, scheduling vendors, obtaining supplies, completing maintenance, and inspecting finished work.
Develop and maintain cleanliness and appearance standards for grounds, amenities, building exteriors, apartment interiors, breezeways, curbs, signage, offices, garbage areas, parking lots, and other common areas.
Inspect work performed by service team members and by contractors, vendors, and service providers; verify quality, scope, and specifications and develop corrective action plans when needed.
Maintain adequate inventory of spare parts and materials, and coordinate with the Community Director to order supplies and tools within budget guidelines.
Assist the Community Director with regular repair, maintenance, and capital expense budgets; support cost-control practices and responsible use of tools, materials, and supplies.
Complete monthly preventative maintenance procedures.
Conduct scheduled safety meetings, keep MSDS sheets current and accessible, and stay current on OSHA and other safety requirements to support property compliance.
Provide respectful customer service to residents and others, respond to questions and complaints, communicate with the service team, and assign work orders efficiently and urgently.
Follow policies and procedures, monitor compliance with regulatory requirements and operational standards, and report violations or infractions to appropriate individuals.
Schedule and perform minor and routine maintenance on equipment and keep tools in excellent condition.
Conduct routine and periodic property inspections to identify safety and risk concerns, maintain the property, and communicate physical needs to appropriate individuals.
Complete documentation and paperwork accurately and promptly so service requests can be tracked and completed.
Identify and suggest improvements to property efficiency, profitability, and productivity.
Keep current with industry trends through training, association meetings, events, and other information sources.
Lead, direct, and oversee the maintenance process performed by Service Team members.
Participate in community activities and industry associations or groups to support professional development and company goals.