Implementation System Support Representative - Remote

Community Health Systems Professional Services Corporation•Franklin, TN

4h•Remote

About The Position

The Service Desk Representative II provides advanced technical support for end-user systems, resolving moderately complex technical issues and contributing to knowledge base development. The role collaborates with information technology teams to support consistent service delivery, improve user satisfaction, and contribute to ongoing technology initiatives. The PPSI Team and Athena work alongside clinic leaders and staff to help create a clean and efficient revenue cycle.

Requirements

High school diploma or GED required.
3–5 years of experience in an IT service desk, technical support, or a related role required.
Strong technical troubleshooting skills across multiple device types and platforms.
Ability to prioritize, manage, and resolve moderately complex user issues.
Excellent written and verbal communication skills.
Strong knowledge of information technology service management and incident management practices.
Strong collaboration skills and commitment to user satisfaction.

Nice To Haves

Associate degree or higher in Information Technology, Computer Science, or a related field.
Experience working in Athena.
Experience with EDI/EFT payer enrollment.

Responsibilities

Resolve tier-one and tier-two support requests involving hardware, software, and connectivity issues.
Perform advanced troubleshooting and root-cause analysis to reduce recurring incidents.
Maintain service documentation, knowledge articles, and escalation procedures.
Collaborate with information technology support teams to implement service improvements and process enhancements.
Assist with onboarding and training new team members and users on information technology policies and tools.
Monitor and manage ticket queues to help ensure service-level targets are met.
Perform other duties as assigned.
Maintain regular and reliable attendance.
Comply with all policies and standards.