About The Position
SpotOn’s Financial Services group is seeking a Software Implementation & Support Specialist for its Implementation team. The role focuses on implementing DayCheck, SpotOn’s earned wage access solution, for new merchants and supporting the product’s growth. DayCheck gives restaurant employees access to approved tips and integrates with SpotOn’s Teamwork labor management system. The specialist will develop expertise in DayCheck and Teamwork tools, integration logic, and data flows, and will handle escalated support cases requiring advanced troubleshooting. The role’s scope may expand as DayCheck adds features and integrations. This remote-first position involves coordinating account setup and configuration, performing pre-launch quality checks, training merchants and internal teams, monitoring new launches, and supporting advanced troubleshooting across implementation configurations, money movement, integrations, and reconciliation. The specialist will document and track activation cases, collaborate with global teams, and contribute to tooling, documentation, and process improvements. Most work is performed on a computer using Zoom, Slack, and other internal tools. The role requires reliable internet access and a secure, distraction-free work environment. Working hours are 5:00 PM–2:00 AM IST, with occasional in-person team sessions if applicable.
Requirements
- At least 4 years of experience in product implementation, technical onboarding, or customer support roles.
- Strong problem-solving skills and comfort working with multiple systems and internal tools.
- Ability to explain complex, step-by-step instructions in layman’s terms.
- Excellent written and verbal communication and clear documentation habits.
- Excellent organizational skills and keen attention to detail.
- Solution-oriented approach, strong customer empathy, and motivation to help clients and teammates succeed.
- Ability to maintain professionalism in a client-facing role.
- Ability to consider edge cases and troubleshoot across integrated systems using analytical and critical problem-solving skills.
- Comfort working collaboratively and independently driving tasks forward.
- Ability to manage multiple projects simultaneously.
- High School Diploma.
- Ability to work independently and maintain reliable internet access in a secure, distraction-free environment.
Nice To Haves
- Experience with restaurant operations, point-of-sale (POS) systems, payroll platforms, earned wage access tools, or labor management platforms.
- Bachelor’s degree.
Responsibilities
- Lead setup and configuration of new DayCheck accounts, coordinating across teams and partners to support a smooth experience for merchants and employees.
- Validate account setup through tip flow checks and pre-launch quality assurance steps.
- Train merchants and internal teams on DayCheck’s behavior, reporting logic, and workflows.
- Monitor new merchant launches during their first few weeks, working with Teamwork specialists to verify initial payroll setup and reconciliation, and assist with handoff to Support and Customer Success once stable.
- Develop expertise in DayCheck and Teamwork integration logic and explain how data flows from shifts and tips to payouts and merchant settlements.
- Handle advanced support requests from frontline teams, particularly those involving implementation configurations, money movement, integrations, or reconciliation across systems.
- Monitor new activation cases, document progress, track implementation steps, and ensure account data is recorded in SpotOn’s systems.
- Collaborate with global teammates, especially in the U.S. and India, across Implementation, Product, Engineering, Support, and Customer Success.
- Contribute to tooling improvements, process documentation, and feedback loops that support product, process, and implementation improvements.
Benefits
- Medical insurance with coverage up to INR 8,00,000 for the employee and their family.
- Education assistance reimbursement of up to $1,000 USD per calendar year for professional development.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
