Implementation Specialist, US (Remote)

Linnworks•Louisville, KY

3d•Remote

About The Position

Linnworks is hiring a remote Implementation Specialist in the United States to help customers turn onboarding plans into effective, working systems. Working closely with Implementation Specialists and Project Managers, this role leads customer discovery and configuration across sales channels, inventory, shipping, and automation. The specialist helps prepare and import customer product and order data, troubleshoots integration issues, keeps projects organized, and creates documentation customers can use after go-live. The role also shares customer patterns with Product, Sales, Engineering, and the wider team. The successful candidate is curious, adaptable, proactive, and comfortable testing ideas and improving their approach. They should be able to explain complex systems to non-technical users, run customer calls and updates, and work effectively with distributed teams. Linnworks product experience is not required; full product training is provided. Applicants must live in the Eastern or Central US time zones.

Requirements

Track record of strong performance in a previous role.
At least 6–12 months of experience in a customer-facing role, such as ecommerce operations, customer support, onboarding or implementation, account management, or product/development.
Technically minded, with a basic understanding of APIs and how systems connect and exchange data.
Experience with Salesforce, Asana, and standard Office applications.
Good understanding of working with and manipulating data in CSV and Excel (XLSX) files.
Excellent written and verbal English language skills.
Confident, clear communication skills and comfort running customer calls, status updates, and internal presentations.
Strong organizational and time-management skills, including the ability to prioritize and switch between tasks under pressure.
Decision-making and strategic-thinking skills.
Ability to work effectively as part of a team, including with distributed, cross-time-zone teams and customers.
Experience training, coaching, or enabling others; formal or informal experience counts.
Trustworthy and responsible, flexible, stress-tolerant, helpful, curious, self-motivated, resourceful, innovative, collaborative, and committed.
Proactive, problem-solving, and continuous-improvement mindset; comfortable challenging personal assumptions and testing new ideas.
Understanding of project and task management.
Curiosity about end-to-end order and inventory management and ecommerce operations; expertise is not required on day one.

Nice To Haves

Experience with Linnworks or a similar order/inventory management platform, such as an OMS, PIM, ERP, marketplace, or fulfillment platform.
Background in ecommerce, SaaS, or a cloud application environment.
Experience with an OMS, PIM, ERP, ecommerce marketplace or storefront (such as Shopify, Amazon Seller Central, TikTok Shop, or WooCommerce), or a fulfillment platform; broader ecommerce-sector experience is also strongly preferred.
Interest in exploring AI-assisted tools, such as Claude or Fellow, to improve documentation, meeting notes, and day-to-day work.

Responsibilities

Lead discovery and configuration across channels, inventory, shipping, and automation.
Help clients clean up and import product and order data from CSV and XLSX files.
Troubleshoot integration issues and escalate them with clear, reproducible details.
Keep projects on track in Salesforce.
Write documentation clients can use after go-live.
Feed client patterns back to Product, Sales, Engineering, and the wider team.
Explain complex systems to non-technical users, check their understanding, and adjust the approach as needed.
Run customer calls and status updates, and deliver internal presentations.
Train, coach, or enable customers and other users.

Benefits

401(k) plan with employer match.
Medical, dental, and vision plans.
Flexible spending, dependent care, and health savings accounts.
Short-term and long-term disability insurance.
Life insurance and AD&D insurance.
Health and wellness initiatives.
Workplace flexibility.
20 days of paid time off.
10 company holidays.
14 sick days.
2 volunteer days.
Team Member Referral Program.
Full product training is provided on the job.
Training and development, investment in personal growth, career progression paths, and tools and training to become experts in the profession.