Service Desk Operator

Skookum•Silverdale, WA

6d•Onsite

About The Position

Tessera is seeking a professional and organized Service Desk Operator to serve as the first point of contact for facility-related issues at WSBOSC. The role manages service requests, assigns work orders, and coordinates communication among requesters, schedulers, and maintenance staff. Accurate documentation, timely follow-up, and clear communication support efficient facility operations and customer satisfaction. The position is full-time and temporary, for a term not to exceed one year. It is based in Silverdale, Washington (Bangor), and pays $25.89 per hour. The role may involve changing work status in the Centralized Maintenance Management System (CMMS), managing maintenance supplies and equipment, and responding to questions about facility policies, procedures, and maintenance projects. Tessera is a national nonprofit government contractor committed to creating opportunities for people with disabilities, including veterans with disabilities. It describes its culture as mission-focused and guided by values that include inclusion, partnership, commitment, integrity, and quality, and emphasizes providing a safe and respectful work environment.

Requirements

High school diploma or GED; an equivalent combination of education and experience is allowed.
At least 3 years of experience in planning or work control.
Ability to prioritize tasks, manage multiple requests simultaneously, and maintain accurate records.
Valid state driver's license and ability to obtain and maintain coverage under Tessera's insurance.
Ability to obtain and maintain applicable security clearances and installation access; a background check and E-Verify will be conducted.
A REAL ID-compliant driver's license or an acceptable alternative, such as a U.S. passport or military ID, is required for access to the federal military installation.
Ability to work effectively under pressure for extended periods.

Nice To Haves

Basic understanding of facility systems such as HVAC, electrical, and plumbing.
Experience with work-order management systems, databases, and other relevant software.

Responsibilities

Manage and accurately document incoming requests for maintenance, repairs, and other facility-related services in a system.
Assign work orders to the appropriate scheduler or maintenance staff based on request severity and urgency.
Track work-order status, ensure timely completion, and provide updates to requesters as needed.
Coordinate communication among requesters, maintenance staff, schedulers, and managers.
Maintain accurate records of work orders, maintenance activities, and related documentation.
Manage inventory of maintenance supplies and equipment.
Answer general inquiries about facility policies, procedures, and ongoing maintenance projects.
Change work status in the Centralized Maintenance Management System (CMMS) when directed.

Benefits

Medical, dental, and vision insurance.
401(k) retirement plan.
Life and short-term disability insurance.
$11.41 per hour Health and Welfare Benefit.
Medical and dependent-care flexible spending accounts.
11 paid federal holidays and paid sick leave.
Potential shared earning bonus.
Tuition assistance after one year of employment and potential scholarships for qualified dependents.
Professional development, certifications, and training opportunities.
Verizon wireless discount.
Employee Assistance Program (EAP) and wellness program.
Public Service Loan Forgiveness eligibility for full-time employees.