Service Desk
About The Position
The Service Desk Associate is responsible for service desk administration, membership sales, and maintaining the cleanliness of the facility and equipment. The role provides customer service to members and non-members and requires frequent interaction with members, guests, management, and staff while maintaining positive relationships. The position is based at 215 La Vergne in La Vergne, Tennessee. It is part-time, with an overnight shift and an hourly pay range of $14.00 to $14.50. The work takes place primarily indoors, with normal exposure to light, sound, heat, and cold. The role involves frequent movement and physical activity, including walking, standing, bending, stooping, kneeling, crouching, grasping, reaching, and moving or carrying at least 60 pounds. Employees operate vacuums and floor scrubbers and may be exposed to standard cleaning fluids and chemicals.
Requirements
- Basic computer literacy.
- Excellent phone, communication, and interpersonal skills.
- Ability to understand and communicate the Judgment Free Zone concept.
- Accuracy with numbers.
- Ability to follow directions.
- Ability to work well independently and with others.
- Positive attitude and willingness to help others.
- Ability to maintain composure in difficult situations.
- Ability to recognize and learn from mistakes.
- Ability to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
- Ability to frequently move, lift, push, pull, or carry at least 60 pounds.
- Ability to operate equipment such as vacuums and floor scrubbers.
- Ability to recognize, identify, and judge behavior within the environment.
- Ability to communicate information and ideas so others understand and to exchange accurate information.
Nice To Haves
- High school diploma or GED.
- Previous customer service and/or sales experience.
- Previous cleaning or maintenance experience.
Responsibilities
- Greet members and guests when they arrive and say goodbye when they depart.
- Monitor club access for members and non-members.
- Answer questions and handle member and guest complaints.
- Answer phone calls and provide information to prospective members.
- Give tours to prospective members.
- Sell memberships, write agreements, and enter new members into the database.
- Operate the Point-of-Sale system and collect balances on past-due accounts.
- Organize and maintain the customer service front desk.
- Schedule appointments for fitness training sessions.
- Complete a club walk-around every 20 minutes and complete checklists.
- Answer questions and provide guidance to new employees.
- Perform beginning-of-shift and end-of-shift procedures.
- Clean equipment and facility areas, including hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and the tops of stalls.
- Dust as needed, including vents; wipe tile, walls, and doors; vacuum and mop floors; replenish toilet paper and soap; empty trash cans; and keep the cleaning closet organized.
- Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members.
- Perform other duties as assigned or required.
Benefits
- Positive and professional work environment.
- Growth opportunities.
- Competitive pay.
- 401K retirement fund with an annual discretionary employer match of up to 6%.
- Free employee Black Card Membership.
- Regular involvement in community outreach events.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
