Service Desk

Planet Fitness•San Bruno, CA

2d•$18 - $18•Onsite

About The Position

The Service Desk Associate is responsible for service desk administration, membership sales, and maintaining the cleanliness of the facility and equipment. The role provides excellent customer service to members and non-members and requires frequent interaction with members, guests, management, and staff while maintaining positive relationships. The position is primarily indoors, with normal exposure to light, sound, heat, and cold. It involves frequent walking, standing, bending, stooping, kneeling, crouching, grasping, and reaching, as well as frequently moving, lifting, pushing, pulling, and carrying at least 60 pounds. The associate operates equipment such as vacuums and floor scrubbers and may be exposed to standard cleaning fluids and chemicals. The role also requires recognizing and judging behavior in the environment and communicating and exchanging information accurately. Management may assign or reassign duties and responsibilities at any time. The job description reflects the essential functions but does not restrict tasks that may be assigned, and it is subject to change.

Requirements

Basic computer literacy.
Excellent phone, communication, and interpersonal skills.
Ability to understand and communicate the Judgment Free Zone concept.
Accuracy with numbers.
Ability to follow directions.
Ability to work well independently and with others.
Positive attitude and willingness to help others.
Ability to maintain composure in difficult situations.
Ability to recognize and learn from mistakes.
Ability to recognize, identify, and judge behavior within the environment.
Ability to communicate information and ideas so others understand and to exchange accurate information.
Ability to frequently walk, stand, bend, stoop, kneel, crouch, grasp, reach, and move, lift, push, pull, and carry at least 60 pounds.
Ability to operate equipment such as vacuums and floor scrubbers.

Nice To Haves

High school diploma or G.E.D.
Previous customer service and/or sales experience.
Previous cleaning/maintenance experience.

Responsibilities

Greet members and guests upon arrival and say goodbye upon departure.
Monitor club access for members and non-members.
Answer questions and handle member and guest complaints.
Answer phone calls and provide information to prospective members.
Give tours to prospective members.
Sell memberships, write agreements, and enter new members into the database.
Operate the Point-of-Sale system and collect balances on past-due accounts.
Organize and maintain the customer service front desk.
Schedule appointments for fitness training sessions.
Complete a Club Walk-Around every 20 minutes and complete checklists.
Answer questions and provide guidance to new employees.
Perform beginning-of-shift and end-of-shift procedures.
Perform club housekeeping, including cleaning equipment and areas such as hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and stall tops.
Dust where and when necessary, including vents; wipe tile, walls, and doors; vacuum and mop floors; replenish toilet paper and soap; empty trash cans; and maintain the organization of the cleaning closet.
Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members.
Perform other duties as assigned or required.