Service Desk

Planet Fitness • Lacey, WA

1d • $17 - $18 • Onsite

About The Position

The Service Desk Associate handles service desk administration, membership sales, and the cleanliness of the club and its equipment. The role provides customer service to members and non-members and involves frequent interaction with guests, management, and staff. Associates are expected to maintain positive relationships and contribute to an inclusive environment that embraces the contributions of all team members.

This position is part-time, located at 401 Lacey in Lacey, Washington, and has a listed hourly pay range of $17.25–$17.75. The job is a day shift role in a primarily indoor environment.

Requirements

• Basic computer literacy.
• Excellent phone, communication, and interpersonal skills.
• Ability to understand and communicate the Judgment Free Zone concept.
• Accuracy with numbers.
• Ability to follow directions.
• Ability to work well independently and with others.
• Positive attitude and willingness to help others.
• Ability to maintain composure in difficult situations.
• Ability to recognize and learn from mistakes.
• Ability to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
• Ability to frequently move, lift, push, pull, and carry at least 60 pounds.
• Ability to operate equipment such as vacuums and floor scrubbers.
• Ability to recognize, identify, and judge behavior in the environment.
• Ability to communicate information and ideas so others understand and to exchange accurate information.

Nice To Haves

• High school diploma or GED preferred.
• Previous customer service and/or sales experience preferred.
• Previous cleaning or maintenance experience preferred.

Responsibilities

• Greet members and guests when they arrive and say goodbye when they depart.
• Monitor club access for members and non-members.
• Answer questions and handle complaints from members and guests.
• Answer phone calls and provide information to prospects.
• Give tours to prospective members.
• Sell memberships, write agreements, and enter new members into the database.
• Operate the Point-of-Sale system and collect balances on past-due accounts.
• Organize and maintain the customer service front desk.
• Schedule appointments for fitness training sessions.
• Complete a club walk-around every 20 minutes and complete checklists.
• Answer questions and provide guidance to new employees.
• Perform beginning-of-shift and end-of-shift procedures.
• Clean and maintain club equipment and facilities, including equipment, hydromassage beds, furniture, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and stall tops.
• Dust as needed, including vents; wipe tile, walls, and doors; vacuum and mop floors; replenish toilet paper and soap; empty trash; and keep the cleaning closet organized.
• Demonstrate a commitment to diversity, equity, and inclusion.
• Perform other duties as assigned or required.

Benefits

• Positive and professional environment with a “Judgement Free Zone” brand promise.
• Growth opportunities; over 90% of the management team started as entry-level team members.
• Competitive pay.
• 401(k) retirement fund with an annual discretionary employer match up to 6%.
• Regular involvement in community outreach events.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED