Service Desk

Planet Fitness • Port Orchard, WA

2d • $18 - $18 • Onsite

About The Position

The Service Desk Associate is responsible for service desk administration, membership sales, and maintaining the cleanliness of the facility and equipment. The role provides customer service to members, guests, and prospects while interacting with management and staff and maintaining positive relationships. It also includes monitoring club access, handling inquiries and complaints, giving tours, processing memberships and payments, scheduling fitness-training appointments, completing club walk-arounds, supporting new employees, and carrying out shift procedures. The associate performs regular housekeeping and equipment-cleaning duties and is expected to demonstrate a commitment to diversity, equity, and inclusion. Management may assign or reassign duties and responsibilities, and the job description may change.

Requirements

• Basic computer literacy.
• Excellent phone, communication, and interpersonal skills.
• Understand and be able to communicate the Judgment Free Zone concept.
• Accuracy with numbers.
• Ability to follow directions.
• Ability to work well independently and with others.
• Positive attitude and willingness to help others.
• Ability to maintain composure in difficult situations.
• Ability to recognize and learn from mistakes.
• Ability to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
• Ability to frequently move, lift, push, pull, and carry at least 60 pounds.
• Ability to operate equipment such as vacuums and floor scrubbers.
• Ability to recognize, identify, and judge behavior within the environment.
• Ability to communicate information and ideas so others understand and to exchange accurate information.

Nice To Haves

• High school diploma or G.E.D.
• Previous customer service and/or sales experience.
• Previous cleaning or maintenance experience.

Responsibilities

• Greet members and guests upon arrival and say goodbye upon departure.
• Monitor club access for members and non-members.
• Answer questions and handle member and guest complaints.
• Answer phone calls and provide information to prospects.
• Give tours to prospective members.
• Sell memberships, write agreements, and enter new members into the database.
• Operate the Point-of-Sale system and collect balances on past-due accounts.
• Organize and maintain the customer service front desk.
• Schedule appointments for fitness-training sessions.
• Complete a Club Walk-Around every 20 minutes and complete checklists.
• Answer questions and give guidance to new employees.
• Perform beginning-of-shift and end-of-shift procedures.
• Clean equipment and areas including hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and the tops of stalls.
• Dust vents and other areas as needed; wipe tile, walls, and doors; vacuum and mop floors; replenish toilet paper and soap; empty trash cans; and maintain the cleaning closet.
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members.
• Perform other duties as assigned or required.

Benefits

• Positive and professional environment with a “Judgement Free Zone” brand promise.
• Growth opportunities.
• Competitive pay.
• 401K retirement fund with an annual discretionary employer match up to 6%.
• Regular involvement in community outreach events.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED