Service Desk

Planet Fitness • Eldersburg, MD

4d • $15 - $16 • Onsite

About The Position

The Service Desk Associate is responsible for service desk administration, membership sales, and maintaining the cleanliness of the facility and equipment. The role provides customer service to members and non-members and involves frequent interaction with guests, management, and staff. The associate is expected to maintain positive relationships and support an inclusive environment that embraces the contributions of all team members.

The position is part-time and located at 138 Eldersburg in Eldersburg, Maryland. It is a day-shift role with a stated hourly pay range of $15.00 to $15.50.

Requirements

• High School Diploma or G.E.D. preferred.
• Previous customer service and/or sales experience preferred.
• Previous cleaning and/or maintenance experience preferred.
• Basic computer literacy.
• Excellent phone, communication, and interpersonal skills.
• Ability to understand and communicate the Judgment Free Zone concept.
• Accuracy with numbers.
• Ability to follow directions and work well independently and with others.
• Positive attitude and willingness to help others.
• Ability to maintain composure in difficult situations.
• Ability to recognize and learn from mistakes.
• Ability to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
• Ability to frequently move, lift, push, pull, and carry at least 60 pounds.
• Ability to recognize, identify, and judge behavior in the environment.
• Ability to communicate information and ideas so others understand and to exchange accurate information.

Nice To Haves

• Previous customer service and/or sales experience.
• Previous cleaning and/or maintenance experience.
• High School Diploma or G.E.D.

Responsibilities

• Greet members and guests upon arrival and say goodbye upon departure.
• Monitor club access for members and non-members.
• Answer questions and handle member and guest complaints.
• Answer phone calls and provide information to prospects.
• Give tours to prospective members.
• Sell memberships, write agreements, and enter new members into the database.
• Operate the Point-of-Sale system and collect balances on past-due accounts.
• Organize and maintain the customer service front desk.
• Schedule appointments for fitness training sessions.
• Complete a club walk-around every 20 minutes and complete checklists.
• Answer questions and provide guidance to new employees.
• Perform beginning-of-shift and end-of-shift procedures.
• Clean equipment and facility areas, including hydromassage beds, furniture, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and stall tops.
• Dust as needed, including vents; wipe tile, walls, and doors; and vacuum and mop floors.
• Replenish toilet paper and soap, empty trash cans, and keep the cleaning closet organized.
• Demonstrate a commitment to diversity, equity, and inclusion.
• Perform other duties as assigned or required.

Benefits

• Positive and professional work environment.
• Growth opportunities; over 90% of the management team started as entry-level team members.
• Competitive pay.
• 401K retirement fund with an annual discretionary employer match up to 6%.
• Regular involvement in community outreach events.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED