Service Desk

Planet Fitness•Byron Center, MI

1d•$14 - $15•Onsite

About The Position

The Service Desk Associate is responsible for service desk administration, membership sales, and maintaining the cleanliness of the facility and equipment. The role provides customer service to members and non-members and requires frequent interaction with members, guests, management, and staff while maintaining positive relationships. The position is based at the 602 Byron Center location in Byron Center, Michigan. It is full-time, overnight, and pays $14.00–$14.50 per hour. The work is primarily indoors, with normal exposure to light, sound, heat, and cold. The employee may be exposed to standard cleaning fluids and chemicals.

Requirements

Basic computer literacy.
Excellent phone, communication, and interpersonal skills.
Understand and be able to communicate the Judgment Free Zone concept.
Accuracy with numbers.
Ability to follow directions.
Ability to work well independently and with others.
Positive attitude and willingness to help others.
Ability to maintain composure in difficult situations.
Ability to recognize and learn from mistakes.
Ability to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
Ability to frequently move, lift, push, pull, or carry at least 60 lbs.
Ability to operate equipment such as vacuums and floor scrubbers.
Ability to recognize, identify, and judge behavior within the environment.
Ability to communicate information and ideas so others understand and to exchange accurate information.

Nice To Haves

High school diploma or G.E.D.
Previous customer service and/or sales experience.
Previous cleaning or maintenance experience.

Responsibilities

Greet members and guests upon arrival and say goodbye upon departure.
Monitor club access for members and non-members.
Answer questions and handle member and guest complaints.
Answer phone calls and provide information to prospects.
Give tours to prospective members.
Sell memberships, write agreements, and enter new members into the database.
Operate the Point-of-Sale system and collect balances on past-due accounts.
Organize and maintain the customer service front desk.
Schedule appointments for fitness training sessions.
Complete the Club Walk-Around every 20 minutes and complete checklists.
Answer questions and provide guidance to new employees.
Perform beginning-of-shift and end-of-shift procedures.
Clean and maintain equipment, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and stall tops.
Dust where and when necessary, including vents; wipe tile, walls, and doors; and vacuum and mop floors.
Replenish toilet paper and soap, empty trash cans, and maintain the organization of the cleaning closet.
Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members.
Perform other duties as assigned or required.