Service Desk

Planet Fitness•Clinton, MD

8d•$15 - $15•Onsite

About The Position

The Service Desk Associate is responsible for service desk administration, membership sales, and maintaining the cleanliness of the facility and equipment. The role provides customer service to members, guests, and prospective members and involves frequent interaction with management and staff. The associate is expected to maintain excellent relationships and demonstrate a commitment to diversity, equity, and inclusion.

Requirements

Basic computer literacy.
Excellent phone, communication, and interpersonal skills.
Ability to understand and communicate the Judgment Free Zone concept.
Accuracy with numbers.
Ability to follow directions.
Ability to work well independently and with others.
Positive attitude and willingness to help others.
Ability to maintain composure in difficult situations.
Ability to recognize and learn from mistakes.
Ability to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
Ability to frequently move, lift, push, pull, and carry at least 60 lbs.
Ability to operate equipment such as vacuums and floor scrubbers.
Ability to recognize, identify, and judge behavior in the environment.
Ability to communicate information and ideas so others understand and to exchange accurate information.

Nice To Haves

High school diploma or G.E.D.
Previous customer service and/or sales experience.
Previous cleaning/maintenance experience.

Responsibilities

Greet members and guests upon arrival and say goodbye upon departure.
Monitor club access for members and non-members.
Answer questions and handle member and guest complaints.
Answer phone calls and provide information to prospects.
Give tours to prospective members.
Sell memberships, write agreements, and enter new members into the database.
Operate the Point-of-Sale system and collect balances on past-due accounts.
Organize and maintain the customer service front desk.
Schedule appointments for fitness training sessions.
Complete a club walk-around every 20 minutes and complete checklists.
Answer questions and provide guidance to new employees.
Perform beginning-of-shift and end-of-shift procedures.
Clean equipment and facility areas, including hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and the tops of stalls.
Dust vents and other areas as necessary; wipe tile, walls, and doors; vacuum and mop floors; replenish toilet paper and soap; empty trash; and keep the cleaning closet organized.
Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members.
Perform other duties as assigned or required.