Service Desk

Planet Fitness•Bel Air, MD

2d•$15 - $15•Onsite

About The Position

The Service Desk Associate is responsible for service desk administration, membership sales, and maintaining the cleanliness of the facility and equipment. The role provides customer service to members, guests, and prospective members and involves frequent interaction with management and staff. The associate is expected to maintain excellent relationships and contribute to an inclusive environment that embraces the contributions of all team members.

Requirements

Basic computer literacy.
Excellent phone, communication, and interpersonal skills.
Understand and be able to communicate the Judgment Free Zone concept.
Accuracy with numbers.
Ability to follow directions.
Ability to work well independently and with others.
Positive attitude and willingness to help others.
Ability to maintain composure in difficult situations.
Ability to recognize and learn from mistakes.
Ability to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
Ability to frequently move, lift, push, pull, and carry at least 60 pounds.
Ability to operate equipment such as vacuums and floor scrubbers.
Ability to recognize, identify, and judge behavior within the environment.
Ability to communicate information and ideas so others will understand and to exchange accurate information.

Nice To Haves

High school diploma or G.E.D.
Previous customer service and/or sales experience.
Previous cleaning and/or maintenance experience.

Responsibilities

Greet members and guests upon arrival and say goodbye upon departure.
Monitor club access for members and non-members.
Answer questions and handle member and guest complaints.
Answer phone calls and provide information to prospects.
Give tours to prospective members.
Sell memberships, write agreements, and enter new members into the database.
Operate the Point-of-Sale system and collect balances on past-due accounts.
Organize and maintain the customer service front desk.
Schedule appointments for fitness training sessions.
Complete a club walk-around every 20 minutes and complete checklists.
Answer questions and provide guidance to new employees.
Perform beginning-of-shift and end-of-shift procedures.
Perform club housekeeping, including cleaning equipment and facility areas, dusting, wiping tile, walls and doors, vacuuming and mopping floors, replenishing supplies, emptying trash, and organizing the cleaning closet.
Demonstrate commitment to diversity, equity, and inclusion.
Perform other duties as assigned or required.