Service Desk

Planet Fitness • Olympia, WA

9d • $17 - $18 • Onsite

About The Position

The Service Desk Associate is responsible for service desk administration, membership sales, and maintaining the cleanliness of the facility and equipment. The role provides customer service to members, guests, and prospective members, while also communicating with management and staff and maintaining positive relationships. The position is part-time at the Olympia, Washington location.

Requirements

• Excellent phone, communication, and interpersonal skills.
• Understand and be able to communicate the Judgment Free Zone concept.
• Accuracy with numbers.
• Ability to follow directions.
• Ability to work independently and with others.
• Positive attitude and willingness to help others.
• Ability to maintain composure in difficult situations.
• Ability to recognize and learn from mistakes.
• Basic computer literacy.
• Ability to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach.
• Ability to frequently move, lift, push, pull, and carry at least 60 pounds.
• Ability to operate equipment such as vacuums and floor scrubbers.
• Ability to recognize, identify, and judge behavior in the environment.
• Ability to communicate information and ideas so others understand, and to exchange accurate information.

Nice To Haves

• High school diploma or G.E.D. preferred.
• Previous customer service and/or sales experience preferred.
• Previous cleaning/maintenance experience preferred.

Responsibilities

• Greet members and guests upon arrival and say goodbye when they leave.
• Monitor club access for members and non-members.
• Answer questions and handle member and guest complaints.
• Answer phone calls and provide information to prospective members.
• Give tours to prospective members.
• Sell memberships, write agreements, and enter new members into the database.
• Operate the Point-of-Sale system and collect balances on past-due accounts.
• Organize and maintain the customer service front desk.
• Schedule appointments for fitness training sessions.
• Complete a club walk-around every 20 minutes and complete checklists.
• Answer questions and give guidance to new employees.
• Perform beginning- and end-of-shift procedures.
• Clean and maintain club equipment and facilities, including hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and stall tops.
• Dust vents and other areas as needed; wipe tile, walls, and doors; vacuum and mop floors; replenish toilet paper and soap; empty trash; and keep the cleaning closet organized.
• Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members.
• Perform other duties as assigned or required.

Benefits

• Positive and professional work environment.
• Growth opportunities; over 90% of the management team started as entry-level team members.
• Competitive pay.
• 401(k) retirement fund with an annual discretionary employer match up to 6%.
• Regular involvement in community outreach events.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED