Service Desk

BRICK BODIES FITNESS SERVICES INC•Reisterstown, MD

1d•$15 - $15•Onsite

About The Position

The Service Desk Team Member provides world-class customer service to members and guests and creates a positive first impression of the club. This role is a key connection to members and supports Brick Bodies’ brand promise of “Making People Feel Comfortable” and its purpose of “Changing Peoples Lives.” The Service Desk Team Member greets members and guests, helps them feel welcome, and provides friendly and warm service in person and over the phone. The role involves anticipating member needs and exceeding expectations, while supporting other departments as part of the club team. The position is supervised by the Service Desk Team Leader and Operations Manager. Due to changing club operating needs, team members may be asked to assist others and perform tasks beyond the listed duties.

Requirements

Current CPR/AED certification.
Strong customer service and interpersonal skills.
Excellent phone skills.
Effective multitasking skills.
Effective written and verbal communication skills.
Ability to follow directions well.
Ability to work well unsupervised.
Positive attitude and commitment to excellence.
Ability to work well with people.
Punctuality and dependability.
Resourcefulness, creativity, and decisiveness.
Role-model the Brick Bodies Core Values: Live the Brand, Be Tenacious, and Be a Team Player.

Nice To Haves

Previous service-oriented experience is helpful.

Responsibilities

Greet members warmly and by name, and greet guests warmly while following the guest policy.
Stay informed about company policies, procedures, and programs.
Answer phones using the proper greeting, take appropriate messages, and follow the company’s Telephone Inquiry procedure.
Wash and hand out towels.
Collect balances on past-due accounts.
Maintain a tidy service desk area.
Operate the Point of Sale system.
Assist with club housekeeping and restock locker room products.
Open and close the club as needed.
Operate the class and appointment schedule system.
Greet members and guests and say goodbye to them.
Complete cleaning duties assigned by club leadership, including cleaning, sanitizing, and disinfecting workout equipment, group fitness studios, work stations, locker rooms, and restrooms.
Assist other associates and perform other tasks as needed.