Service Desk

TEKsystems • Fall River, MA

3d • $20 - $25 • Onsite

About The Position

TEKsystems is recruiting for a Service Desk role supporting a client in Fall River, Massachusetts. The position is fully onsite and provides primarily phone, email, and chat support for end users. Support includes troubleshooting and resolving issues over the phone, remotely accessing machines, performing password resets, and assisting with hardware in person. The role handles approximately 30–35 calls, chats, and emails per day. The posting describes the role as contract to hire and notes opportunities for training and growth.

Requirements

• 1–3 years of Service Desk experience.
• Experience with Jira.
• 1–3 years of experience with Active Directory, Office 365, and Windows 10/11.

Responsibilities

• Provide support to end users primarily by phone, email, and chat.
• Troubleshoot and resolve issues over the phone.
• Remotely access machines to assist with technical issues.
• Perform password resets.
• Provide in-person hardware support.
• Handle approximately 30–35 calls, chats, and emails per day.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Voluntary life and AD&D insurance for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time off/leave, including PTO, vacation, or sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed