Service Desk

Planet Fitness • Burlington, WA

7d • $17 - $17 • Onsite

About The Position

The Service Desk Associate is responsible for service desk administration, membership sales, and maintaining the cleanliness of the facility and equipment. The role provides customer service to members and non-members and regularly interacts with guests, management, and staff. The associate is expected to maintain positive relationships and support an inclusive environment that embraces the contributions of all team members.

Requirements

• Basic computer literacy.
• Excellent phone, communication, and interpersonal skills.
• Understand and be able to communicate the Judgment Free Zone concept.
• Accuracy with numbers.
• Ability to follow directions.
• Ability to work well independently and with others.
• Positive attitude and willingness to help others.
• Ability to maintain composure in difficult situations.
• Ability to recognize and learn from mistakes.
• Ability to recognize, identify, and judge behavior within the environment.
• Ability to communicate information and ideas clearly and exchange accurate information.

Nice To Haves

• High school diploma or G.E.D.
• Previous customer service and/or sales experience.
• Previous cleaning or maintenance experience.

Responsibilities

• Greet members and guests upon arrival and say goodbye when they depart.
• Monitor club access for members and non-members.
• Answer questions and handle member and guest complaints.
• Answer phone calls and provide information to prospective members.
• Give tours to prospective members.
• Sell memberships, prepare agreements, and enter new members into the database.
• Operate the Point-of-Sale system and collect balances on past-due accounts.
• Organize and maintain the customer service front desk.
• Schedule appointments for fitness training sessions.
• Complete the Club Walk-Around every 20 minutes and complete checklists.
• Answer questions and provide guidance to new employees.
• Perform beginning- and end-of-shift procedures.
• Clean equipment, including underneath equipment, hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, and stall tops.
• Dust as needed, including vents; wipe tile, walls, and doors; and vacuum and mop floors.
• Replenish toilet paper and soap, empty trash cans, and keep the cleaning closet organized.
• Demonstrate a commitment to diversity, equity, and inclusion.
• Perform other duties as assigned or required.

Benefits

• Positive and professional work environment.
• Growth opportunities.
• Competitive pay.
• 401(k) retirement fund with an annual discretionary employer match of up to 6%.
• Regular involvement in community outreach events.
• Free employee Black Card Membership.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed