Service Desk Operator

Tessera•Silverdale, WA

About The Position

Tessera is seeking a professional and organized Service Desk Operator to serve as the first point of contact for facility-related issues at WSBOSC. The role manages service requests, assigns work orders, and coordinates communication among requesters, schedulers, and maintenance staff. Accurate documentation, timely follow-up, and clear communication support efficient facility operations and customer satisfaction.

Requirements

High school diploma or GED.
At least 3 years of experience in planning/work control, or an equivalent combination of experience and education.
Ability to prioritize tasks, manage multiple requests simultaneously, and maintain accurate records.
Valid state driver’s license and ability to obtain and maintain coverage by Tessera’s insurance.
Ability to obtain and maintain applicable security clearances and installation access.
Must meet federal military installation access requirements, including a REAL ID-compliant driver’s license or an acceptable alternative.
A background check and E-Verify will be conducted.

Nice To Haves

Basic understanding of facility systems such as HVAC, electrical, and plumbing.
Experience with work-order management systems, databases, and other relevant software.

Responsibilities

Manage incoming requests for maintenance, repairs, and other facility-related services, documenting them accurately in a system.
Assign work orders to the appropriate scheduler or maintenance staff based on the severity and urgency of each request.
Track work-order status, help ensure timely completion, and provide updates to requesters as needed.
Coordinate communication among requesters, maintenance staff, schedulers, and managers.
Maintain accurate records of work orders, maintenance activities, and related documentation.
Manage inventory of maintenance supplies and equipment.
Answer general inquiries about facility policies, procedures, and ongoing maintenance projects.
Change the status of work in the Centralized Maintenance Management System (CMMS) when directed.

Benefits

Medical, dental, and vision coverage.
401(k) retirement plan.
Life and short-term disability insurance.
$11.41 per hour Health and Welfare Benefit.
Flexible Spending Accounts for medical and dependent care.
11 paid federal holidays and paid sick leave.
Potential shared earning bonus.
Tuition assistance after 1 year of employment and potential scholarships for qualified dependents.
Professional development, certifications, and training opportunities.
Verizon wireless discount.
Employee Assistance Program (EAP) and wellness program.
Public Service Loan Forgiveness eligibility for full-time employees.