Service Desk Intern

XPERTECHS • Columbia, MD

7h

About The Position

XPERTECHS is seeking a Service Desk Intern to provide day-to-day technology support to business clients in a Managed Services Provider (MSP) environment. The intern will work alongside experienced IT professionals and gain hands-on experience with Microsoft 365, Windows devices, networking, cybersecurity, and professional IT service delivery. The role is intended for students seeking to build technical skills and professional experience for a future career in IT.

Requirements

• Be a current college student pursuing a degree in Information Technology, Cybersecurity, Computer Science, Information Systems, or a related field.
• Have a strong interest in technology and troubleshooting.
• Have excellent communication and customer service skills.
• Be able to learn quickly and work in a fast-paced environment.
• Have strong organizational and time management skills.
• Demonstrate a positive attitude, attention to detail, and willingness to ask questions.

Nice To Haves

• Familiarity with Windows 10/11 and Microsoft 365.
• Coursework or experience in networking, cybersecurity, or computer support.
• CompTIA A+ certification or working toward certification.
• Previous customer service or technical support experience.

Responsibilities

• Provide first-level technical support to clients by phone, email, and remote support tools.
• Troubleshoot common Microsoft 365, Windows, hardware, and software issues.
• Build, configure, and deploy laptops, desktops, and mobile devices.
• Monitor and update support tickets using the service management platform.
• Participate in team meetings, training sessions, and professional development opportunities.
• Deliver customer service and communicate professionally with clients.

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed