IT Service Desk Intern
About The Position
The North Carolina Office of the State Auditor is seeking a student that is willing to learn on the job to serve as our Service Desk intern. In this position, you will get the opportunity to work with our Information Technology (IT) Division on daily tickets that are received when it comes to providing technology assistance to agency employees. In this internship, you would be supervised and trained by current full-time employees to gain the experience to independently complete Service Desk tickets as they arrive within IT Division. Tasks include managing the Service Desk ticket system, interacting both virtually and in-person with employees that are experienced with technology issues, and closing out Service Desk tickets in a timely manner.
Requirements
- Rising junior or senior majoring in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field.
- Minimum of a 3.0 GPA.
- Must be willing to learn on the job.
- Must be able to work a minimum of 25-30 hours per week.
Responsibilities
- Manage the Service Desk ticket system.
- Interact both virtually and in-person with employees that are experienced with technology issues.
- Close out Service Desk tickets in a timely manner.
- Complete projects and tickets assigned to the OSA Service Desk.
Benefits
- Variety of leave options
- Professional development opportunities
- Insurance
- Competitive hourly rate
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What This Job Offers
Job Type
Part-time
Career Level
Intern
