Intern, Service Desk Analyst

Encova Insurance•Columbus, OH

10d•Hybrid

About The Position

Encova Insurance will have a need for an Intern, Service Desk Analyst for our Columbus, Ohio or Charleston, West Virginia locations. This is a full-time summer internship for Summer 2027 Internship Program and will require someone who can work at least 40 hours per week. Start and end dates will be based on availability and business need. You will have the option to work a hybrid schedule with days in office each week. Pay=$22.00 per hour. Encova Insurance has again been recognized as a RISE Elite Top 50 internship program, making this our sixth year in a row! Rising Insurance Star Executives (RISE) is the voice of young professionals who are looking for ways to share their innovative ideas and spread a new message about who the insurance industry is. As an intern at Encova Insurance you will be part of a dynamic, results-driven team and learn to manage real world situations alongside Encova associates. Our successful internship program attracts students from across our region and our diverse opportunities ensure that our interns are provided with a wide range of learning possibilities! Encova is only able to employ associates who reside and work within specific U.S. states. Our current policies are based on the laws in states in which we are registered for payroll. Our current footprint includes: Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, New Hampshire, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin.

Requirements

Must be currently enrolled and have completed at least 60 credit hours with an accredited college or university.
Must be able to work at least 40 hours per week.

Nice To Haves

Preference may be given to those pursuing a degree in Management Information Systems (MIS) or Computer Science.

Responsibilities

Respond to incoming user phone calls and walk-up requests.
Provide First-level support of various technology hardware and software issues and requests.
Troubleshoot technology issues to resolution or escalate in accordance with defined procedures.
Triaging incoming incidents and requests then routing to appropriate support team.
Document user interactions, actions taken, and resolutions within the ticketing management system.
On behalf of IT users, follow up with support teams regarding the status and expected completion of incidents and requests.
Follow up with IT users to gather more information, confirm their issue was resolved, or ensure the requested service was provided.
Coach users on the installation and use of company provided technology hardware and software.
Research issues and/or interact with co-workers to find solutions.
Recommend improvements to the IT Service Desk operations, standards, and procedures.
Other duties as assigned.