Intern - IT Service Desk

Navigant Credit Union•Smithfield, RI

About The Position

As an IT Service Desk Intern, you will gain hands-on experience providing technical support to end-users within the organization. You will work closely with the experienced IT team and gain practical exposure to daily IT operations. The internship offers an opportunity to develop skills, learn IT best practices, and contribute to the Information Technology Department’s operations.

Requirements

Currently pursuing a degree in Computer Science or a related field.
Strong interest in technology and customer service, with a desire to learn.
Basic understanding of networking concepts.
Excellent analytical and problem-solving skills.
Effective communication and teamwork abilities.

Nice To Haves

Familiarity with Windows OS, Office 365, and imaging.

Responsibilities

Provide first-line customer service and technical support to back-office and branch staff.
Log and track support calls and issues in the internal tracking system.
Prioritize and escalate issues as needed to support timely resolution and comply with departmental SLAs.
Identify trends in support calls and develop documentation for frequently reported problems and issues.
Support special projects that help advance the organization’s mission.
Assist with new PC installations, setups, and moves.
Assist with setting up new office IT hardware.
Test hardware images for new deployments.
Assist with installing and testing applications for operational integrity and functionality.
Work with internal members to update applications and operating systems as needed.
Respond to and investigate security events and alerts.
Work with the security operations team to ensure endpoints and hardware receive necessary patches and remediations.
Learn about positive workplace interactions and maintaining positive customer relations.