Service Desk Analyst I (M - F 9:30am to 6pm EST)

Tusker • Cleveland, OH

10d

About The Position

The Service Desk Analyst I is the first point of contact for customers seeking technical help. The role troubleshoots everyday technology issues and provides hands-on support using technologies such as Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS. It is suited to someone early in an IT career who enjoys technology, problem-solving, and helping people, and offers an opportunity to build practical IT experience while learning new technologies.

Requirements

• Strong customer service and communication skills.
• Ability to troubleshoot and solve problems.
• Comfort working in a fast-paced environment.
• Strong organization and attention to detail.
• Interest in technology and willingness to learn.
• Meet one of the following education and experience qualifications: a bachelor’s degree in Computer Science, Information Technology, MIS, or a related field; an associate degree plus 1 year of relevant experience; or 2 years of professional service desk or technical support experience.
• Obtain CompTIA A+ within six months of employment.

Nice To Haves

• CompTIA A+ certification (must be obtained within six months of employment).
• Microsoft certifications.

Responsibilities

• Provide friendly, professional technical support by phone, ticket, and remote session.
• Troubleshoot common hardware, software, network, and account-access issues.
• Support Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS.
• Document troubleshooting steps and resolutions clearly and accurately.
• Keep customers informed throughout the support process.
• Partner with senior technicians and engineers when issues require additional expertise.
• Learn new technologies while building real-world IT experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree