Customer Service Representative - 1st shift - 9:30am to 6pm, Mon - Fri

Warehouse•Carlisle, PA

About The Position

The Customer Service Representative works in Operations and reports to the General Manager. The role accurately processes incoming and outgoing orders in designated systems and provides customer service for daily warehousing activities. The position requires coordinating workflow with customers, fellow employees, and outside carriers; entering orders and billing accurately; and supporting efficient warehouse operations. The representative is expected to follow company values, policies, safety practices, Standard Operating Procedures, and customer work instructions. They must maintain professional customer relationships, respond to customer requests within an hour, provide factual completion estimates, and escalate customer complaints or service issues to management. The role also involves supporting other operational areas as needed and maintaining a clean work area. This is a full-time, first-shift position scheduled Monday through Friday from 9:30 a.m. to 6:00 p.m. Overtime may be required. The stated pay is $18.00 per hour.

Requirements

Ability to coordinate, problem-solve, and communicate workflow with customers, fellow employees, and outside carriers.
Intermediate computer skills, including Microsoft Office, WMS, document scanning, copying, and basic office skills.
Proficient and accurate data-entry skills.
Ability to sit for extended periods.
Ability to twist, squat, and reach above shoulder level.
Ability to work overtime, weekends, and holidays when needed to support business goals.
Reliability, punctuality, and ability to complete work accurately and consistently.
Ability to multitask, transition between tasks, and perform a wide variety of job duties.
Willingness to learn new techniques as job requirements change.
Ability to follow written and verbal instructions and established procedures.
Professional communication skills and ability to report issues factually.
Commitment to safety rules, guidelines, and practices.

Responsibilities

Accurately process incoming and outgoing orders in designated systems.
Enter and complete all inbound and outbound orders and extra billing by the end of the work shift.
Review open receipts and orders daily and communicate issues to a manager.
Assign trailers to designated dock doors to support efficient warehouse flow.
Notify a manager or supervisor if trailers are not unloaded or loaded within the designated time frame.
Follow Standard Operating Procedures, customer work instructions, safety policies, and security procedures.
Ensure system entries are accurate and outbound orders have the required Bill of Lading or blue outbound form, including transfers.
Complete dock trailer checks as directed and update the door log chart.
Ensure lift operators complete inbound and outbound paperwork correctly.
Transfer handwritten notes about shortages, overages, or damages to the original Bill of Lading paperwork before releasing the driver.
Communicate directly with customers in a professional and courteous manner.
Respond to customer requests within an hour and provide a factual estimated time of completion.
Immediately escalate customer complaints and situations where customer requests cannot be met to management.
Participate in pre-shift and department meetings.
Maintain daily housekeeping in the operations building, equipment, break rooms, restrooms, and smoke areas.
Promote teamwork and assist in operational areas and processes as needed.
Report issues and unsafe conditions or conduct to a manager or supervisor.