Service Desk Analyst I (M - F 9:30am to 6pm EST)

Tusker • Cleveland, OH

8d

About The Position

The Service Desk Analyst I is the first point of contact for customers seeking technical assistance. The role provides friendly, professional support by phone, ticket, and remote session; troubleshoots common technology issues; and documents resolutions. The analyst supports technologies including Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS, while keeping customers informed and partnering with senior technicians and engineers on issues requiring additional expertise. This is an opportunity for someone early in their IT career to gain hands-on experience, learn new technologies, and build technical and customer-service skills.

The schedule is Monday through Friday, 9:30 AM to 6:00 PM Eastern Time. Compensation starts at $21 per hour.

Requirements

• Strong customer service and communication skills.
• Ability to troubleshoot and solve problems.
• Comfort working in a fast-paced environment.
• Strong organization and attention to detail.
• Interest in technology and willingness to learn.
• Meet one of the following education and experience options: a bachelor's degree in Computer Science, Information Technology, MIS, or a related field; an associate degree plus one year of relevant experience; or two years of professional service desk or technical support experience.
• CompTIA A+ certification must be obtained within six months of employment.

Nice To Haves

• CompTIA A+ certification.
• Microsoft certifications.

Responsibilities

• Provide friendly, professional technical support by phone, ticket, and remote session.
• Troubleshoot common hardware, software, network, and account-access issues.
• Support Microsoft 365, Windows, Azure, Active Directory, Google Workspace, and macOS.
• Document troubleshooting steps and resolutions clearly and accurately.
• Keep customers informed throughout the support process.
• Partner with senior technicians and engineers when issues require additional expertise.
• Learn new technologies while building practical IT experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree