Security Analyst I (F-M, 7am-6pm CST)

Ntiva, Inc.•Mc Lean, VA

8d•$49,000 - $70,000•Remote

About The Position

Ntiva is hiring a Security Analyst I to serve as a first line of defense against cyber threats. The analyst responds to security alerts, investigates potentially malicious activity, secures compromised accounts, reviews change activity, makes authorized routine adjustments to security tools, and escalates complex issues to help protect client assets and data. This is a remote role, with infrequent travel if needed. Candidates near Ntiva Centers of Excellence in Lombard, Illinois; McLean, Virginia; Shreveport, Louisiana; or Overland Park, Kansas are preferred. The regular schedule is Friday through Monday, 7 a.m.–6 p.m. CST, with four days on and three days off. Employees must first complete required training on a Monday–Friday, 8 a.m.–5 p.m. CST day schedule; training duration varies based on individual progress. The role participates in a rotating on-call schedule. The position requires U.S. citizenship because of federal government contract obligations. Employees working remotely must maintain a dedicated, safe workspace and follow Ntiva’s IT User and Security Policies.

Requirements

1–2 years of cybersecurity experience.
3–5 years in an IT role, including experience with log analysis, account/access management, or endpoint troubleshooting.
CySA+, GCIH, or SC-200 certification, or actively pursuing one of these certifications.
Hands-on exposure to at least one EDR or SIEM platform, such as SentinelOne, CrowdStrike, Microsoft Defender, or Microsoft Sentinel.
Direct hands-on experience using ConnectWise Manage for ticket documentation, with a demonstrated record of clear, timestamped, audit-ready incident notes.
Practical familiarity with at least one of SIEM log correlation, Windows Event Viewer (including Security log IDs such as 4624/4625/4648), or a ticketing-based alert queue.
Strong attention to detail and a proactive approach to accuracy and thoroughness.
A commitment to outstanding customer service and a track record of exceeding client expectations.
Enthusiasm for learning and ability to adapt to evolving technology trends and industry advancements.
Ability to communicate professionally in English, orally and in writing; write business correspondence and process procedures; and present information and respond to questions from groups, managers, clients, and the public.
Ability to remain fully alert and attend reliably during scheduled hours. Additional outside employment is not permitted.
Ability to travel when needed, although travel is expected to be infrequent.
U.S. citizenship is required due to federal government contract obligations.
Ability to meet remote workspace requirements, including maintaining a dedicated, safe workspace free from distractions and hazards and secure from unauthorized access.

Nice To Haves

Security+ certification.
Proximity to a Ntiva Center of Excellence in Lombard, IL; McLean, VA; Shreveport, LA; or Overland Park, KS.

Responsibilities

Monitor security dashboards, queues, and alerts from automated tools and escalated tickets to detect potential threats.
Conduct initial investigations into security alerts, take rapid response actions such as securing user accounts, and collect relevant log data.
Assess incident scope and severity, resolve straightforward issues, and escalate complex cases to Level 2 Analysts with clear, concise information.
Review and implement authorized routine security-tool changes, including client exemption requests in EDR tools and temporary setting adjustments for testing.
Collaborate with security analysts and engineers, share information, participate in team discussions, and contribute to a collaborative security environment.
Communicate with end users and clients to gather information, explain security procedures, and provide incident-resolution guidance.
Coordinate security responses and share information with other teams, including Reactive Support, Client Strategy, and NOC.
Document investigations, actions, communications, and resolutions accurately in ConnectWise.
Provide timely, helpful support for security inquiries with a professional, customer-service-oriented approach.

Benefits

Medical, dental, and vision coverage for employees and family.
401(k) with company matching: a 4% match on a 5% employee contribution, with no vesting period; employee and company contributions begin after 90 days.
Company-provided group term life and accidental death and dismemberment coverage.
Voluntary short-term disability coverage and company-provided long-term disability coverage.
Health Savings Account and PPO options.
Employee Assistance Program.
Paid Time Off, Volunteer Time Off, 8 paid holidays, and 3 floating holidays.
Education reimbursement program.
Employee referral program with cash bonuses for successful referrals.
Recognition and rewards.
Promotion and advancement tracks.