Security Analyst I (F-M, 12am-11am CST)

Ntiva, Inc.•Mc Lean, VA

8d•$49,000 - $70,000•Remote

About The Position

As a Security Analyst I at Ntiva, you will serve as a first line of defense against cyber threats. You will respond to security alerts, investigate potentially malicious activity, secure compromised accounts, review change activity, manage routine security-tool adjustments, and escalate complex issues to help protect client assets and data. This is a remote role, with infrequent travel potentially required. Candidates located near a Center of Excellence in Lombard, Illinois; McLean, Virginia; Shreveport, Louisiana; or Overland Park, Kansas are preferred. The regular schedule is four days on and three days off, Friday through Monday, from 12 a.m. to 11 a.m. Central Time. Before beginning this schedule, employees must complete day-shift training, Monday through Friday, 8 a.m. to 5 p.m. Central Time; the training duration varies based on individual progress. The role also participates in a rotating on-call schedule. This is a full-time, salaried exempt position. The listed annual base pay range is $49,000–$70,000. Due to federal government contract obligations, U.S. citizenship is required. Remote employees must maintain a dedicated, secure, safe workspace and follow Ntiva’s IT User and Security Policies.

Requirements

1–2 years of cybersecurity experience.
3–5 years in an IT role, including log analysis, account or access management, or endpoint troubleshooting.
CySA+, GCIH, or SC-200 certification, or active pursuit of one of these certifications.
Hands-on exposure to at least one EDR or SIEM platform, such as SentinelOne, CrowdStrike, Microsoft Defender, or Microsoft Sentinel.
Direct hands-on experience using ConnectWise Manage for ticket documentation, with a track record of clear, timestamped, audit-ready incident notes.
Practical familiarity with at least one of SIEM log correlation, Windows Event Viewer (including Security log IDs such as 4624/4625/4648), or a ticketing-based alert queue.
Strong attention to detail and a proactive approach to accuracy and thoroughness.
Commitment to outstanding customer service and a track record of exceeding client expectations.
Enthusiasm for learning and ability to adapt to evolving technology trends and industry advancements.
Professional written and oral communication skills in English.
Ability to write business correspondence and process procedures and to present information and respond to questions from managers, clients, and the public.
Reliable attendance and full alertness during scheduled hours; additional outside employment is not permitted.
Ability to work extended periods sitting or standing and regularly use computers and office equipment.
U.S. citizenship is required due to federal government contract obligations.
Ability to establish and maintain a dedicated, secure remote workspace and comply with Ntiva’s remote-work and security policies.

Nice To Haves

Security+ certification.
Proximity to a Center of Excellence in Lombard, IL; McLean, VA; Shreveport, LA; or Overland Park, KS.

Responsibilities

Monitor security dashboards, queues, and alerts from automated tools and escalated tickets to identify potential threats.
Conduct initial investigations of security alerts, take rapid response actions such as securing user accounts, and collect log data for analysis.
Assess incident scope and severity, resolve straightforward issues, and escalate complex cases to Level 2 Analysts with clear, concise information.
Review and implement authorized routine changes to security tools, including processing client exemption requests in EDR tools and temporarily adjusting settings for testing.
Collaborate with security analysts and engineers, share information, participate in team discussions, and contribute to a collaborative security environment.
Communicate professionally with end users and clients to gather information about potential security issues, explain procedures, and provide guidance during resolution.
Coordinate security responses and share information with other teams, including Reactive Support, Client Strategy, and NOC.
Document investigations, actions, communications, and resolutions accurately in ConnectWise.
Provide timely, helpful support for security inquiries with a professional, customer-service-oriented approach.

Benefits

Medical, dental, and vision coverage for employees and family.
401(k) with company match: 4% match on a 5% contribution, with no vesting period; employee and company contributions begin after 90 days.
Company-provided group term life and accidental death and dismemberment coverage.
Voluntary short-term disability and company-provided long-term disability coverage.
Health Savings Account and PPO options.
Employee Assistance Program.
Paid time off, volunteer time off, eight paid holidays, and three floating holidays.
Education reimbursement program.
Employee referral program with cash bonuses for successful referrals.
Recognition and rewards program.
Promotion and advancement tracks.