Security Command Center Operator M-F 4PM-12AM
About The Position
Global Asset Security is seeking a highly alert, professional, and detail-oriented Security Operations Center (SOC) Operator. The role supports the safety and security of clients’ properties and personnel by monitoring CCTV systems, coordinating field operations, maintaining radio communications, and dispatching officers or emergency services in response to incidents. The operator also tracks officer activity, handles scheduling and call-outs, communicates with clients, escalates high-risk incidents, and documents activity and responses. This is a full-time, on-site position with a fixed schedule from 4 p.m. to 12 a.m., Monday through Friday. The role requires sitting for extended periods and maintaining focus on multiple screens. The operator may be required to respond to emergency situations outside regular hours as needed.
Requirements
- High school diploma or equivalent required.
- Proficiency in CCTV monitoring software, radio communication procedures, and incident reporting systems.
- Ability to multitask in high-pressure situations with excellent situational awareness.
- Strong verbal and written communication skills.
- Dependable and punctual, with the ability to work independently with minimal supervision.
- Ability to sit for extended periods and maintain focus on multiple screens.
- Availability to work on-site from 4 p.m. to 12 a.m., Monday through Friday.
- May be required to respond to emergency situations outside regular hours as needed.
Nice To Haves
- Associate degree in criminal justice or a related field preferred.
- Prior experience in a command center, dispatch, or security control room environment is highly desirable.
Responsibilities
- Continuously monitor live video surveillance systems across multiple client sites for suspicious or unauthorized activity.
- Track and verify the movements, patrols, and status updates of on-duty security officers using GuardConnect or other tracking software.
- Handle officer scheduling, flex-position assignments, and call-outs.
- Maintain clear and professional radio communication with field officers as the central communication hub.
- Dispatch security personnel to incidents, alarms, or service requests in real time.
- Contact local law enforcement or emergency services when necessary.
- Immediately escalate high-risk incidents to supervisors or management according to protocol.
- Document incidents and responses in detailed activity logs.
- Serve as a point of contact for clients during the shift, providing incident updates, coordinating access, and ensuring transparency and responsiveness.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
