frog, Service Design - Senior Consultant

Capgemini • San Francisco, NY

3d • Hybrid

About The Position

As AI reshapes how organizations operate, compete, and create value, we are evolving our consulting model to be AI-enabled by design, augmenting human judgment with analytics, automation, and generative AI. Our teams are looking for consultants who are not only strong problem solvers, but who are excited to work differently in an AI-first world: curious, adaptable, and ready to help clients reimagine how work gets done. Within frog's Creative & Design practice, we help organizations create meaningful products, services, and experiences by combining creativity, strategy, research, design, and technology.

Requirements

• 5+ years in Service Design, Strategic Design, Business Design, or a related discipline.
• Portfolio demonstrating strong service design and visual communication skills.
• Experience leading service design workstreams in multidisciplinary teams.
• Confident presentation, storytelling, workshop, and stakeholder management capabilities.
• Proficiency with contemporary design, collaboration, and prototyping tools and methods.
• Bachelor's degree in Design, Visual Communications, or a related discipline preferred.

Nice To Haves

• Ability to coordinate a team and drive a project forward.
• Ability to present and sell a project internally and to clients.
• Ability to contribute to project costing and organization.
• Ability to propose innovative approaches.
• Demonstrate ability to design, mastery in story telling with the permanent willingness to take results to the next level.
• Supervise more junior profiles on small projects.

Responsibilities

• Lead service design activities across multidisciplinary engagements.
• Create journey maps, service blueprints, ecosystem maps, and visual frameworks.
• Design systemic interventions across complex partner ecosystems.
• Facilitate research, workshops, co-creation, and stakeholder alignment.
• Prototype and validate service concepts through walkthroughs and role play.
• Balance user, provider, operational, and business needs.
• Contribute to proposals, pitches, mentoring, and practice development.
• Use AI-enabled tools to accelerate research, synthesis, and service innovation.

Benefits

• Paid time off based on employee grade (A-F), depending on grade: Vacation: 12-25 days
• Company paid holidays
• Personal Days
• Sick Leave
• Medical, dental, and vision coverage
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior