Service Department Scheduler

Pye-Barker Fire & Safety•Colorado Springs, CO

2d•$25 - $28•Onsite

About The Position

The Service Department Scheduler is responsible for coordinating service requests. They monitor and adjust the daily schedule as needed to complete the expected and upcoming work in the short term. This position is responsible for collaborating with service managers, office staff, sales staff, field technicians, contractors, and customers to ensure smooth and profitable projects from start to finish.

Requirements

High school diploma or GED.
A minimum of two years' experience in a similar role.
Advanced proficiency in scheduling software
Advanced knowledge of confirming and rescheduling appointments, as well as recordkeeping practices.
Excellent communication and interpersonal skills.
Excellent organizational skills and attention to detail.

Nice To Haves

Associate's or bachelor's degree in business administration or in an industry-related field preferred.

Responsibilities

Serves as main liaison for service manager, customers, and field technicians.
Answering scheduling queries via email and phone.
Rescheduling or canceling meetings in a timeous manner.
Able to work under pressure with tight deadlines and demonstrate adaptability in an ever-changing environment.
Coordination of Technicians, General Contractors, Property Management, and outside vendors as needed.
Scheduling with customers and multiple teams of technicians for emergency services and scheduled repair jobs.
Perform other duties assigned by management.
Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
Performs other duties as assigned.