Service Department Cashier Receptionist

Deery Brothers Chrysler Dodge Jeep Ram Waukee • Waukee, IA

14d • Onsite

About The Position

The Service Department Cashier Receptionist welcomes and assists dealership customers, directs them to appropriate departments, and helps ensure service calls and customer visits are handled promptly and positively. The role supports accurate recordkeeping and the dealership’s financial well-being by filing receipts and permits, processing service customer payments, and closing repair orders in the system. The position is performed in a dealership administrative setting, with regular in-person contact with customers and guests. The employee is expected to act with integrity, maintain professional conduct, follow company and legal requirements, contribute to a safe and orderly work environment, and perform other duties as required. The listed duties describe the general nature of the work and may change to meet business needs.

Requirements

• High school diploma or equivalent preferred.
• One year of customer service experience.
• Professional communication skills.
• Working knowledge of Outlook and Microsoft Office applications.
• Ability to meet the physical requirements of the position, including sitting, standing, talking, hearing, using hands and fingers, moving about the facilities, lifting up to 10 pounds, and adjusting focus.
• Ability to operate equipment safely.
• Consistent attendance and punctuality, responsiveness to management direction, and willingness to solicit feedback to improve performance.

Nice To Haves

• One year of reception experience in a retail facility is desirable.

Responsibilities

• Answer Service Department phone calls.
• Make service appointments.
• Contact customers to schedule appointments after special parts orders arrive.
• Check service emails and schedule appointments.
• Scan repair orders.
• Learn to process service loaner appointments and agreements through dealership systems.
• Check loaner vehicles in and out and inspect for damage when they are returned.
• Take cash and credit card payments from service customers at pickup.
• Enter cashed-out repair orders in the system to close them.
• Accurately file receipts and permits to support recordkeeping and retrieval.
• Greet, communicate with, and guide customers to appropriate departments.
• Perform other miscellaneous office duties and duties requested by management.
• Operate with integrity and uphold ethical standards, professionalism, and a neat, orderly, safe work environment.
• Follow company standards, applicable laws and regulations, and relevant product pricing guidelines.
• Prioritize and plan work, use time efficiently, monitor work for accuracy and quality, follow instructions, and observe safety and security procedures.

Benefits

• Medical benefits.
• Employee discounts on vehicle purchases, parts, and service.
• Paid time off.
• Employee recognition programs.
• Continued manufacturer training.
• Opportunities for professional growth and career advancement from within the organization.
• Comprehensive training.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED