Automotive Service Cashier / Receptionist

DARCARS Automotive Group•Silver Springs, NY

About The Position

DARCARS of Silver Spring is hiring an Automotive Service Cashier / Receptionist to serve as the front-line representative for the service department. The role welcomes customers, directs them to the appropriate party or department, answers basic inquiries, and represents the dealership in a professional and friendly manner. It also handles incoming calls by screening and routing them, taking thorough messages, and providing basic information to callers. The position includes data entry, managing the switchboard, updating and distributing the company telephone roster, preparing transaction receipts for the sales or service department when applicable, and performing clerical or accounting duties as assigned. Additional duties may be assigned by management. Candidates who speak English and Spanish are sought; Spanish or other additional language ability is noted as a plus. The role requires a flexible schedule that includes evenings and weekends.

Requirements

Must speak clearly and pleasantly on the telephone and convey professionalism and competence to callers and in-person customers.
Strong communication skills with customers and DARCARS employees.
Demonstrated commitment to customer service.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and to converse comfortably with customers.
Ability to sit for long periods of time.
Ability to work in a fast-paced environment.
Must be a team player.
Must be able to work a flexible schedule, including evenings and weekends.
Must be able to pass pre-employment screening, including a background screening.
Bilingual English/Spanish candidates are sought.

Nice To Haves

Previous customer service experience is preferred but not required.
Ability to speak multiple languages, including Spanish, is a plus.

Responsibilities

Greet customers and determine the nature of their visit.
Direct customers to the correct department or party.
Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
Enter data into a computer-operated prospect tracking system.
Manage the switchboard.
Communicate with callers professionally, in a friendly and efficient manner, while striving to minimize hold times.
Take thorough messages, including the caller’s first and last name, company name if applicable, time, and message.
Communicate messages to appropriate parties in a timely manner.
Provide basic information to callers with general inquiries.
Update and distribute the company telephone roster when necessary.
Perform clerical and accounting duties as assigned by the controller or GSM.
Make transaction receipts for the sales or service department when applicable.
Perform other duties assigned by management or a supervisor.