Automotive Service Receptionist

Westbury Jeep Chrysler Dodge•Wantagh, NY

4d•Onsite

About The Position

Merrick Jeep Chrysler Dodge RAM, part of VIP Automotive Group, is hiring an Automotive Service Receptionist / Cashier to support the dealership’s service and parts departments. The role includes greeting customers, processing payments, reconciling repair orders and invoices, maintaining accurate records, providing telephone coverage, and performing clerical and administrative tasks. The ideal candidate is organized, detail-oriented, professional, and comfortable assisting customers and handling financial transactions. The position offers multiple schedule options, with Saturdays required. One schedule is Monday, Wednesday, Thursday, and Friday from 9:00 AM to 6:00 PM, plus Saturday from 7:30 AM to 4:00 PM; Tuesday and Sunday are off. The other is Monday through Thursday from 9:00 AM to 6:00 PM, plus Saturday from 7:30 AM to 4:00 PM; Friday and Sunday are off. Part-time opportunities may also be available. Pay is $18.00–$20.00 per hour, based on experience. VIP Automotive Group describes a professional and supportive working environment with continuous training and opportunities for career growth and advancement. The company offers a benefits package that includes medical and dental insurance, a 401(k) retirement plan, paid time off, employee discounts, disability plans, supplemental life insurance, employee recognition programs, and professional development and training. Benefit eligibility is subject to applicable plan terms and employment requirements.

Requirements

Strong communication and customer service skills.
Ability to accurately process payments and maintain financial records.
Strong organizational skills and attention to detail.
Comfort answering phones and assisting multiple departments.
Ability to work independently and as part of a team.
Professional demeanor and commitment to customer satisfaction.
Basic computer skills and ability to learn dealership management systems.
Ability to perform the essential functions of the position; reasonable accommodations may be made for individuals with disabilities.

Nice To Haves

Previous customer service, cashier, receptionist, or administrative experience.
Automotive dealership or service department experience.

Responsibilities

Reconcile customer repair orders, service invoices, and customer bills.
Receive and process cash, check, and credit card payments; record payments accurately, make change, and issue receipts.
Provide professional customer service, respond to questions and concerns, and refer complaints to the appropriate manager when necessary.
Maintain and organize repair orders, parts invoices, rental forms, and dealership documentation; identify missing paperwork and maintain accurate filing systems.
Close open service invoices and assist with daily accounting procedures.
Reconcile gas purchase statements.
Assist with telephone coverage for the automotive service and parts departments.
Provide clerical and administrative support to service and parts management.
Generate repair orders and assist with service department documentation.
Process internal paperwork for new and used vehicle transactions.
Assist with the dealership’s WE OWE process and maintain accurate records.
Stay informed about dealership products, services, pricing, and customer offerings.
Maintain a professional appearance and a clean, organized work area.
Perform additional administrative duties as assigned.