Automotive Service Cashier / Receptionist

DARCARS Automotive Group • Frederick, MD

9d

About The Position

DARCARS of Frederick is hiring an Automotive Service Cashier / Receptionist. This front-line dealership representative greets customers, directs them to the appropriate department or person, answers basic questions, and handles incoming calls in a professional and friendly manner. The role also includes entering information into a prospect-tracking system, managing the switchboard, relaying messages, performing assigned clerical and accounting duties, and preparing transaction receipts for the sales or service department when applicable. Other duties may be assigned by management.

Requirements

• Speak clearly and pleasantly on the telephone and present a professional, competent image to callers and in-person customers.
• Strong communication skills with customers and DARCARS employees.
• Demonstrated commitment to customer service.
• Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and to converse comfortably with customers.
• Ability to sit for long periods of time.
• Ability to work in a fast-paced environment.
• Be a team player.
• Pass pre-employment screening, including background screening.

Nice To Haves

• Previous customer service experience is preferred but not required.

Responsibilities

• Greet customers and determine the nature of their visit.
• Direct customers to the correct department or appropriate party.
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person.
• Enter data into the computer-operated prospect-tracking system.
• Manage the switchboard and route incoming calls.
• Communicate with callers professionally, courteously, and efficiently, striving to minimize hold time.
• Take thorough messages, including the caller’s first and last name, company name if applicable, time, and message.
• Communicate messages to appropriate parties in a timely manner.
• Provide basic information to callers with general inquiries.
• Update and distribute the company telephone roster when necessary.
• Perform clerical and accounting duties as assigned by the controller or GSM.
• Prepare transaction receipts for the sales or service department when applicable.
• Perform other duties and responsibilities as requested by a supervisor.

Benefits

• Comprehensive benefits plan including 401(k).
• Employee discounts on vehicle purchases, parts, and service repairs.
• Internal career advancement opportunities.
• Opportunities to join community service initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed