Service & Delivery Technician III

Albertsons Companies•Lubbock, TX

2d•Onsite

About The Position

Albertsons Companies is hiring a Service and Delivery Technician III to provide IT support to Albertsons Market and United retail grocery stores in and around Albuquerque, New Mexico, with travel to Santa Fe, Taos, Texas, and surrounding markets. The position is based in Albuquerque and involves up to 25% travel. Driving is required for the service area, and the technician must have a reliable vehicle. The technician deploys equipment, installs hardware and software, configures and troubleshoots retail technology, and performs break-fix repairs. Systems and equipment include computers, PC and server hardware, network hardware, RF hardware, printers, point-of-sale systems, scales, and network servers. The role also provides remote connectivity support, assists store customers, and coordinates with the Support Center and corporate IT groups to resolve technology issues. The position offers exposure to projects and new technologies, as well as opportunities to learn different facets of store support and work with fellow technicians and store directors. The work may take place in a temperature-controlled environment and can require extended periods sitting, standing, or walking, desk or computer work, bending, twisting, reaching, and lifting equipment weighing up to 50 pounds. Some evening and weekend work may be required; the role also requires flexibility to work day, evening, and overnight shifts and provide on-call support.

Requirements

Excellent telephone, customer service, and problem-solving skills, including the ability to gather information and resolve high-pressure issues, including for remote locations.
Excellent communication and interpersonal skills, including the ability to present technical information and tailor explanations to customer understanding.
Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
Ability to work independently and collaborate in a matrixed organization.
Flexibility to work day, evening, and overnight shifts and provide on-call support.
Strong sense of urgency, business ethics, dependability, and follow-through.
High school graduate; a BA/BS degree or three or more years of technical, training, or hardware certifications is preferred.
Exposure to IT project implementation, five or more years of technical systems experience, and two or more years of technical support experience.
Good, safe driving record and a reliable vehicle.
Ability to sit, stand, or walk for extended periods; perform bending, twisting, stooping, and reaching as needed; and lift equipment up to 50 pounds.

Nice To Haves

BA/BS degree.
Three or more years of technical, training, or hardware certifications.
Two or more years of experience with retail store systems, technology systems, and hardware.
Two or more years of experience installing and configuring desktop and peripheral technology.

Responsibilities

Support standard hardware platforms and systems installed throughout Safeway.
Repair approved standard technology hardware, including PC/server, network, RF, and printer hardware.
Provide complete recoverability of systems and applications.
Troubleshoot and resolve technology problems.
Install new hardware and software.
Provide IT support to customers and meet service-level agreement goals.
Provide network and remote connectivity hardware and software support.
Maintain equipment inventory controls and follow inventory policies.
Work with the Support Center (STSC) on assignment of problems, support issues, and concerns involving computer systems.
Interface with corporate IT groups to provide on-site support and resolve technology issues.
Adhere to established repair standards and service levels.
Drive within the assigned service area and travel to supported markets, including up to 25% travel.