Service & Delivery Technician III

Albertsons Companies•West Bridgewater, MA

2d•$27 - $35•Onsite

About The Position

Albertsons Companies is hiring a Service and Delivery Technician III to provide IT support to Shaw’s and STAR Market grocery stores in and around Boston, Massachusetts, with the possibility of extending coverage throughout New England. The position supports approximately 15 stores and involves traveling between stores daily based on ticket volume and location. Driving is required, and the technician must have a reliable vehicle and a good, safe driving record. The technician deploys equipment, installs hardware and software, troubleshoots and configures retail technology, and performs break-fix repairs on computers, printers, point-of-sale systems, scales, network servers, and other approved technology hardware. The role also provides network and remote connectivity support, works with the Support Center and corporate IT groups to resolve issues, and maintains equipment inventory controls. The position offers exposure to varied IT projects and technologies, store-support functions, and collaboration with fellow technicians and store directors. Work may take place in a temperature-controlled environment and may involve extended periods sitting, standing, walking, or working at a desk or computer terminal. The technician uses keyboards, telephones, and other office equipment and may need to stoop, bend, twist, reach, and lift equipment weighing up to 50 pounds. The work is fast-paced, with flexibility to cover day, evening, and overnight shifts, on-call support, and some evening or weekend work. Albertsons Companies describes itself as a leading U.S. food and drug retailer operating more than 2,200 stores across 34 states and the District of Columbia. Benefits may include medical, dental, vision, disability and life insurance, sick pay, PTO/vacation pay or flexible time off, paid holidays, bereavement pay, and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus.

Requirements

Excellent telephone, customer-service, and problem-solving skills, including the ability to gather information and resolve high-pressure issues, including for remote locations.
Excellent communication and interpersonal skills, including the ability to present technical information in a way customers can understand.
Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
Ability to work independently and collaborate effectively in a matrixed organization.
Flexibility to work day, evening, and overnight shifts and provide on-call support.
Strong sense of urgency, business ethics, dependability, and follow-through.
High school graduate; a bachelor of arts or bachelor of science degree is preferred, or 3+ years of technical training or hardware certifications are preferred.
5+ years of technical systems experience and 2+ years of technical support experience, with exposure to IT project implementation.
Good, safe driving record.
Reliable vehicle for the position.

Nice To Haves

Bachelor of Arts or Bachelor of Science degree.
Three or more years of technical training or hardware certifications.
Two or more years of experience with retail store systems, technology systems, and hardware.
Two or more years of experience installing and configuring desktop and peripheral technology.

Responsibilities

Provide IT technical support to Shaw’s and STAR Market retail grocery stores in and around Boston and the surrounding area.
Support standard hardware platforms and systems installed throughout Safeway.
Repair approved standard technology hardware, including PC/server, network, RF, and printer hardware.
Provide complete recoverability of systems and applications.
Troubleshoot and resolve technical issues.
Install new hardware and software.
Provide customers with IT support and meet service-level agreement goals.
Provide network and remote connectivity hardware and software support.
Maintain equipment inventory controls and follow inventory policies.
Work with the Support Center (STSC) on assignment of problems, support issues, and concerns involving computer systems.
Coordinate with corporate IT groups to provide on-site support and resolve technology issues.
Adhere to established repair standards and service levels.
Drive as required for the assigned service area and travel between stores daily based on ticket counts and locations.